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Hosting Discussion > Operating a Web Hosting Business > Customer Service and Support Issues > Live chat, do you still provide it?
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  Post #31 (permalink)   12-27-2007, 03:29 PM
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Join Date: Oct 2007
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Quote:
Originally Posted by GnomeyNewt View Post
It seems chat is overrated these days. Mostly what I'm hearing is that chat is harder to solve issues and its better to send technical questions to tickets/e-mails. Using chat only for sales request, what do you guys currently provide over live chat if you provide it at all?
Chat is great! The number 1 sales lead tool for us. If someone isn't sold on your service but engages you in live chat the chance of a sale is much greater. I highly recommend having a live chat...just don't outsource, outsourcing can make it quite useless.
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