What are you doing for support at Christmas?

BlackStorm · Post #1 (**permalink**) 12-03-2003, 03:23 AM

What are you doing for support over christmas?
Will you not provide support at anytime during the holidays?Or maybe give a notice that it may take longer for a reply..
I dont know what I will be doing for support yet but have to get it all worked out very soon so I have a plan.

GordyMac · Post #2 (**permalink**) 12-03-2003, 05:30 AM

We are just going to do our regular support, never a big load on us at any time.. we will all be home for xmas as well... well most of time..

imported_maxhest · Post #3 (**permalink**) 12-03-2003, 09:13 AM

I am closed for live support, but emergency sms is still open, i get sms when sites are down..

turnkey · Post #4 (**permalink**) 12-08-2003, 08:44 AM

I'm not going anywhere. But, support requests will probally be read at night. However, users can always call me if there is a emergency.

Anjay · Post #5 (**permalink**) 12-17-2003, 12:52 AM

<< What are you doing for support over christmas? Will you not provide support at anytime during the holidays?Or maybe give a notice that it may take longer for a reply.. I dont know what I will be doing for support yet but have to get it all worked out very soon so I have a plan. >>

Well, over Christmas, and the holidays, we are providing support like normal - just because it is the holidays does not mean you should not provide support. Do the shops close? Does the datacenter close? I admit the shops may not be a good idea, since a lot do close - however in the town I lived in before, in England, the local shops were open 365 days a year with no exceptions and was open from 7am to 11pm with no breaks. :gun:
But honestly, how would you feel if the datacenter were to close up during the holidays and say "Sorry guys, no support - it's the holidays! :celeb: "
I know I'd go pretty balistic, especially if I were paying them a lot of money.
I even have consultantcy clients during the holidays and close to Christmas. I think I have one on boxing day even! The only day I won't provide support or go to clients is on the 29th of December because I won't be able to since I'm going to the hospital. Other than that, I still provide support - having consultancy clients are the best though on holidays, if you have the meeting in a restaurant, they usually pay for the expensive meal!

BVSDaryl · Post #6 (**permalink**) 12-26-2003, 11:31 AM

Well I know this is too late but anyways we had different technicians working on 3 hour shifts through Christmas and support was provided as normal.

cinu · Post #7 (**permalink**) 08-29-2004, 10:52 PM

Holidays...No problem.
We can do support for you(365*24*7)......

imported_Stephen · Post #8 (**permalink**) 08-30-2004, 07:58 AM

I don't think digging up an 8 month old thread to promote your company is the best thing to do..

imported_Alex · Post #9 (**permalink**) 08-30-2004, 09:06 AM

I guess he didn't notice that, Stephen.. :beathim: or did he?

webchathelp · Post #10 (**permalink**) 11-25-2005, 07:08 PM

Hey guys, I know you hate old threads being ressurected, but isnt it the right time of year for this to pop up?

so - what is everyone doing for xmas 05?

Matthew · Post #11 (**permalink**) 11-26-2005, 03:30 AM

Christmas 05... Tasks will be cut down like regular billing etc... which can wait a few days. As for support, I wont be at the computer all day but will check regularly and also I usually set up alerts to my mobile so I know when tickets come in and know if they are urgent or not. Between us working the customers dont really see a difference. I think only a ticket or 2 came in last year on Christmas day.

Will · Post #12 (**permalink**) 02-01-2006, 02:15 AM

Spotted a good article on sales this morning;

http://www.hostingtech.com/?m=show&id=1057

Matthew · Post #13 (**permalink**) 02-01-2006, 03:59 AM

I had a read of that last night. Quite a good article!