Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #46 (permalink)   03-04-2009, 06:05 PM
HD Newbie
 
Join Date: Mar 2009
Posts: 34

Status: AH-Nick is offline
We use the Kayako Support Suite and it's been great from my point of view. I've used LiveZilla as well- it's free and good to start out with but not quite matured YET.
 
 
 


Old
  Post #47 (permalink)   03-04-2009, 07:04 PM
HD Wizard
 
romes's Avatar
 
Join Date: Feb 2007
Location: IL
Posts: 1,651
Send a message via Skype™ to romes

Status: romes is offline
I've used Kayako Support Suite in the past, great software! Also, I'm not a fan of LiveZilla...Just not quite what I want in live support software.
__________________
RomesBlog.net | New Sci Fi Novel! - Aliens, Wars, Backgrounds, Settings and more!
Vanguard Project | Stay up-to-date on the latest news about my sci fi novel!
 
 
 


Old
  Post #48 (permalink)   03-05-2009, 08:03 AM
HD Amateur
 
Join Date: Mar 2009
Posts: 61

Status: CustomHosting is offline
Another vote for livezilla, considering its free, its pretty fully featured, the only downside perhaps is ~2 months between non-beta updates.
 
 
 


Old
  Post #49 (permalink)   03-05-2009, 10:08 AM
HD Community Advisor
 
SenseiSteve's Avatar
 
Join Date: Mar 2009
Location: Saint Louis
Posts: 4,975
Send a message via MSN to SenseiSteve

Status: SenseiSteve is offline
Another vote for LiveZilla. I use it for pre-sales livechat. Still use LivePerson for tech support.
__________________
ProlimeHost- Dedicated Server Hosting & KVM SSD VPS
Three Datacenter Locations: Los Angeles, Denver & Singapore
SuperMicro Hardware | Multiple Bandwidth Providers | 24/7 On Site Engineers
 
 
 


Old
  Post #50 (permalink)   03-20-2009, 09:19 AM
HD Guru
 
siforek's Avatar
 
Join Date: Mar 2009
Location: Salt Lake City, UT
Posts: 663

Status: siforek is offline
For free the best IMO if HelpcenterLive. It's not perfect, but the alternative is crafysyntax, which IMO looks terrible and the work involved with retemplating it isn't worth it.

There's also LiveZilla for free to. It's Ok..

For paid my personal favorite is Kayako.
__________________
| | Fiber Elephant | | Virtuozzo & Reseller Hosting
█ | Never oversold, always managed & on the SoftLayer network!
█ | Call us toll free 24/7! | 1-888-92-FIBER
 
 
 


Old
  Post #51 (permalink)   03-22-2009, 01:31 AM
HD Newbie
 
Join Date: Mar 2009
Posts: 14

Status: coeplicltd is offline
livezilla deffo
__________________
Karl Glover
www.coeplic.co.uk
UK Professional Webhosting Solutions
24/7/365 Telephone support.
 
 
 


Old
  Post #52 (permalink)   03-22-2009, 05:44 PM
HD Guru
 
siforek's Avatar
 
Join Date: Mar 2009
Location: Salt Lake City, UT
Posts: 663

Status: siforek is offline
Can someone please explain to me why(other than it's free) you like LiveZilla so much? Personally I'd rather use HelpCenterLive, and it's full of bugs.
__________________
| | Fiber Elephant | | Virtuozzo & Reseller Hosting
█ | Never oversold, always managed & on the SoftLayer network!
█ | Call us toll free 24/7! | 1-888-92-FIBER
 
 
 


Old
  Post #53 (permalink)   03-23-2009, 12:44 PM
HD Newbie
 
Join Date: Mar 2009
Posts: 13

Status: NetSpace Ltd is offline
I have tried just about every open source live support script over the years. And as long as your support personel computers are running windows I highly recommend LiveZilla.
__________________
Affordable Linux Web Hosting - NetSpace Ltd
Hosting / Resellers / VPS / cPanel WHM
 
 
 


Old
  Post #54 (permalink)   03-26-2009, 01:30 AM
HD Newbie
 
Join Date: Jan 2009
Posts: 48

Status: 111host is offline
Kayako is a best software, but if you have less budget you may start your small business with liveZilla. It's FREE
 
 
 


Old
  Post #55 (permalink)   04-10-2009, 05:50 PM
HD Newbie
 
Join Date: Dec 2008
Posts: 3

Status: taimurahmed is offline
LiveZilla is just amazing! I am using livezilla myself and have been suggesting my clients to use it as well. I would definitely recommend livezilla, not only because its FREE, but also because it has plenty of advance features like unlimited operator login, SSL support, Webcam support, proactive chat invitations, real-time visitor monitoring, and much more.

MOD NOTE: Advertising removed. Promotion is not allowed in the discussion forums.

Last edited by webfreak08 : 04-10-2009 at 06:13 PM.
 
 
 


Old
  Post #56 (permalink)   04-10-2009, 07:01 PM
HD Guru
 
siforek's Avatar
 
Join Date: Mar 2009
Location: Salt Lake City, UT
Posts: 663

Status: siforek is offline
Quote:
Originally Posted by 111host View Post
Kayako is a best software, but if you have less budget you may start your small business with liveZilla. It's FREE
I'd agree it's the best IMO. $25/month for a leased license may not makes sense on a small scale, but it's worth every penny if it does.
__________________
| | Fiber Elephant | | Virtuozzo & Reseller Hosting
█ | Never oversold, always managed & on the SoftLayer network!
█ | Call us toll free 24/7! | 1-888-92-FIBER
 
 
 


Old
  Post #57 (permalink)   04-12-2009, 08:37 AM
HD Newbie
 
Join Date: Dec 2008
Posts: 3

Status: taimurahmed is offline
siforek >>>> livezilla will give you all that you need for basic website support. It is not recommended for larger companies, and also they can afford the paid softwares anyway. Livezilla is suitable for small and medium sized business owners and enterprenuers. You can monitor your website traffic, invite them to chat with you in real-time, you can also see the message archieve, as they are automatically saved by livezilla, you can transfer files etc etc. The only drawback is its difficult setup.
__________________
www.helponchat.com
Website Live Chat Customer Support Service
 
 
 


Old
  Post #58 (permalink)   04-12-2009, 07:42 PM
HD Guru
 
siforek's Avatar
 
Join Date: Mar 2009
Location: Salt Lake City, UT
Posts: 663

Status: siforek is offline
Quote:
Originally Posted by taimurahmed View Post
siforek >>>> livezilla will give you all that you need for basic website support. It is not recommended for larger companies, and also they can afford the paid softwares anyway. Livezilla is suitable for small and medium sized business owners and enterprenuers. You can monitor your website traffic, invite them to chat with you in real-time, you can also see the message archieve, as they are automatically saved by livezilla, you can transfer files etc etc. The only drawback is its difficult setup.
I didn't think the setup was that difficult. To me it was a bit more difficult to brand/customize it.
__________________
| | Fiber Elephant | | Virtuozzo & Reseller Hosting
█ | Never oversold, always managed & on the SoftLayer network!
█ | Call us toll free 24/7! | 1-888-92-FIBER
 
 
 


Old
  Post #59 (permalink)   04-15-2009, 10:21 PM
HD Addict
 
JLondon's Avatar
 
Join Date: Apr 2009
Location: Oklahoma
Posts: 157
Send a message via AIM to JLondon Send a message via Skype™ to JLondon

Status: JLondon is offline
Livezilla works great for us and you can't beat free. It does lack more extensive features that programs like ChatStat has, but then again what do you expect for free?
 
 
 


Old
  Post #60 (permalink)   04-17-2009, 10:56 PM
HD Guru
 
siforek's Avatar
 
Join Date: Mar 2009
Location: Salt Lake City, UT
Posts: 663

Status: siforek is offline
Quote:
Originally Posted by NetLine-James View Post
Livezilla works great for us and you can't beat free. It does lack more extensive features that programs like ChatStat has, but then again what do you expect for free?
ChatStat is great, but I feel they nickel and dime you for every little thing. I recall years ago when I'd suggested a few features to them, now they charge additional monthly fees for them and when you add it all up you're better off with Kayako.
__________________
| | Fiber Elephant | | Virtuozzo & Reseller Hosting
█ | Never oversold, always managed & on the SoftLayer network!
█ | Call us toll free 24/7! | 1-888-92-FIBER
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: