Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #1 (permalink)   07-29-2008, 07:27 AM
HD Newbie
 
Join Date: Sep 2007
Posts: 16

Status: HostThemUp is offline
hi guys do you think a video tutorials will help your support staff?
 
 
 


Old
  Post #2 (permalink)   07-29-2008, 09:00 AM
HD Management Staff
 
Artashes's Avatar
 
Join Date: Apr 2003
Posts: 9,721

Status: Artashes is offline
Not sure what you mean by video tutorials on cpanel? If it is something that companies like demodemo.com already doing, then according to feedback of their respective clients - it does reduce the number of support tickets submitted by hosting users.
 
 
 


Old
  Post #3 (permalink)   08-19-2008, 11:13 PM
HD Newbie
 
Join Date: Mar 2008
Posts: 43

Status: JcLusso is offline
Your support staff should probably know more then the cPanel Video Tutorials can tell.
__________________
OpticGrid Networks - Fast . Reliable . Affordable - http://www.opticgrid.com/
Email: sales@opticgrid.com | Live Chat: Start Now | Toll-Free: 1-888-993-8338
Shared & Reseller Hosting | Virtual Private Servers: OpenVZ/HyperVM & Virtuozzo | Dedicated Servers
 
 
 


Old
  Post #4 (permalink)   09-10-2008, 12:07 AM
HD Amateur
 
diligent's Avatar
 
Join Date: Feb 2008
Posts: 52

Status: diligent is offline
Quote:
Originally Posted by LIONLOAD View Post
Your support staff should probably know more then the cPanel Video Tutorials can tell.
I agree with this as well, either way though they are still useful resources for certain generic support requests.
__________________
DILIGENThost.com, Canadian hosting based on high-availability w/ 24/7 support
cPanel/WHM 11 + Fantastico, PHP4&5, Private nameservers, Unlimited domains, Self Serve DNS...Shared / Reseller / SHOUTcast / Other / 30-day money back | Webmasters-Inside.com - Come join our new webmaster forum!
 
 
 


Old
  Post #5 (permalink)   09-11-2008, 07:50 PM
HD Wizard
 
Blue's Avatar
 
Join Date: Oct 2003
Location: PEI
Posts: 2,713

Status: Blue is offline
What your support staff knows is irrelevant in relation to the videos.
What is far more important is that these flash demos cut down on support requests.
We include a link in all our welcome emails to our flash demos and we get very few support requests that are covered by them.

You can go ahead and pay an extra staff member or you can make a one time purchase of the tutorials. The decisions seems pretty easy to me.

And yes, DemoDemo.com is a great source for high quality tutorials.
 
 
 


Old
  Post #6 (permalink)   09-25-2008, 04:49 AM
HD Master
 
bobchrist's Avatar
 
Join Date: Jan 2007
Posts: 484

Status: bobchrist is offline
Demo Demo is designed aiming support staff and clients, it's worth to use.
__________________
Raid-x
 
 
 


Old
  Post #7 (permalink)   10-03-2008, 10:29 AM
HD Newbie
 
Join Date: Mar 2005
Posts: 28

Status: RH01 is offline
The video tutorials help a lot with our clients and help reduce the amount of support requests you get. X3 comes with the videos already embeded inside of Cpanel. Youll notice when you load cpanel for the first time on a new domain it asks if you want to review the video tutorial.

I have used videos in the past as well that I have purchased. Keeps your clients informed and your support requests down
 
 
 


Old
  Post #8 (permalink)   12-16-2008, 06:26 AM
HD Addict
 
Join Date: Dec 2008
Location: Florida,Tampa
Posts: 101
Send a message via MSN to HivelocityLB

Status: HivelocityLB is offline
Video tutorials are a great addition to your Support solutions.
I definitely highly recommend them.
__________________
Dedicated Servers - sales@hivelocity.net - 1-888-869-HOST(4678)
Viva Hivelocity "THE SERVER STUD" - Award Winning Hosting
Managed Dedicated Servers. Reseller Discounts. 24/7 Impressive Tech Support.
 
 
 


Old
  Post #9 (permalink)   12-18-2008, 02:55 AM
HD Addict
 
Join Date: Mar 2008
Posts: 218

Status: BobZ is offline
Quote:
Your support staff should probably know more then the cPanel Video Tutorials can tell.
If the support staff is qualitative
__________________
Fastnext Webhosting Company
Fastnext.com
 
 
 


Old
  Post #10 (permalink)   12-18-2008, 07:09 AM
HD Newbie
 
Join Date: Nov 2008
Posts: 25

Status: maad is offline
I have used demodemo and yes it is a good way to learn. I don't know that video tutorials will teach all that's needed to learn as oppose to just out right asking. I wouldn't recommend it but it surely is your choice. It might just work out for you.
 
 
 


Old
  Post #11 (permalink)   12-18-2008, 12:24 PM
HD Newbie
 
Join Date: Oct 2008
Posts: 9

Status: Jawad is offline
Quote:
Originally Posted by BobZ View Post
If the support staff is qualitative
If support staff keep their eyes open while working, they'd soon feel any tutorial is obsolete, coz cPanel or any hosting panel has updates on a regular basis, quicker than most tutorials are updated. Client End tutorials are a must though. (coz a picture says a thousand words.)
__________________
------------
Jawad.
1 solution works for all problems, Try Harder!
 
 
 


Old
  Post #12 (permalink)   02-09-2009, 02:35 PM
HD Newbie
 
Join Date: Feb 2009
Posts: 6

Status: UltraQuantix is offline
The cPanel videos are there for the end-users not your support staff. Your staff should already know how to navigate cPanel.

Now, whether or not an end-user will actually view the video provided will entirely depend on the end-user.

Our experience has been that a small percentage will view the video. It's far easier for them to log a support ticket or make call than it is for them to watch the video - I know I know - I don't understand it either BUT most of us in this business are NOT the typical end-user.
__________________
Peter Marek
https://www.UltraQuantix.com
Fast - Reliable - Affordable - Shared Hosting - VPS - Website & Server Monitoring
Web Hosting Done Right !
 
 
 


Old
  Post #13 (permalink)   02-09-2009, 05:03 PM
HD Wizard
 
Join Date: Mar 2005
Location: Atlanta, GA
Posts: 2,264

Status: handsonhosting is offline
We've had videos for about 4 years now - not too many people go to the videos. Much like Peter, since we have live chat on our sites, people find it much easier to go online and chat.

It's like a Knowledgebase in that regard - it's handy to post a URL to the client so they know the KB exists, but very few search the KB's first and then ask a question.

No different than forums I guess - people post rather than doing a search to see if the question has been asked 1000 times before. Not necessarily this post, but I'm sure you know the posts
__________________
Emerson Nogueira
http://www.HandsOnWebHosting.com
cPanel Web Hosting, Domain Registration, Managed VPS Servers
 
 
 


Old
  Post #14 (permalink)   02-09-2009, 08:00 PM
HD Wizard
 
romes's Avatar
 
Join Date: Feb 2007
Location: IL
Posts: 1,651
Send a message via Skype™ to romes

Status: romes is offline
yeah, most people do not like watching the videos. They just find it easier contact sales or tech support depending on the problem.
__________________
RomesBlog.net | New Sci Fi Novel! - Aliens, Wars, Backgrounds, Settings and more!
Vanguard Project | Stay up-to-date on the latest news about my sci fi novel!
 
 
 


Old
  Post #15 (permalink)   02-10-2009, 03:03 PM
HD Addict
 
Join Date: Mar 2008
Posts: 218

Status: BobZ is offline
Quote:
yeah, most people do not like watching the videos. They just find it easier contact sales or tech support depending on the problem.
Sure, this is an easier and quicker way to resolve their problem.But without reading different articles and watching tutorail videos they even won't know how to manage their Control panel and their account.

Opinions differ
__________________
Fastnext Webhosting Company
Fastnext.com
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: