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  Post #31 (permalink)   04-27-2009, 11:19 PM
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Quote:
Originally Posted by romes View Post
My friend told me this I'd say a year n half ago...Not sure..might've been a lil longer but yeah, 100 accounts per server is not a lot. If you buy a good server ranging from $300-$600 per month you can have over 400-500 accounts per server and still have optimal performance. If you have a good server admin and good server, you could increase that number to 600-800 clients per server.
He was off by a few hundred I suppose. Even for a year and a half ago. The concern is not how many clients you can fit per server. When it comes to reselling staff is going to be your biggest cost. You can find a decent Dual-Core, 2 GB that will hold 100 sites on it, charge $5.00 per month, and make $350.00/server. However, your customers probably will not receive support at all because you will not be able to afford the tech. The server is really a small factor in shared hosting.

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Servers now-a-days are cheap and still maintain their power which is good for us hosts...This means more clients on a server and higher returns.
I do not agree with this one bit. Cheap and more clients per server in the current market doesn't work. Your dynamic sites are using 10x to 30x more power than what they use to and server power has only increase by 4x - 6x.

Quote:
Also, for those who can afford it, it is good to have a back-up server that would have the exact files your current server has but the only diffirence is that when your main one goes down, all you have to do is have your clients point their domains to the other server and their sites will be just fine. In my 5 years in the industry I've seen a few hosts do this and it works. But, a server failing is not likely as servers are maintained to the highest standards (depending on your DC).
Having clients point their domains to a second server sounds like a kidde way of accomplishing a failover situation. Most find backups on a second hard drive or a remote backup up just fine. If they were to have to repoint their domain you would be looking between 12 - 24 hours worth of down time. They do make a load balance solution that solves this problem; however, you cannot do it for $5.00/month that is for sure.
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  Post #32 (permalink)   04-27-2009, 11:27 PM
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Well, having your clients point their domain to the other server would be temparary till the problem on the main server was found and fixed. Also, this is just a added feature that most clients would like. This means peace of mind when it comes to your site.

Yes, this can not be done for $5.00 a month. This solution would be for clients who pay a little more. Anyways, just throwing it out there lol
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  Post #33 (permalink)   04-28-2009, 12:19 AM
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Originally Posted by Zachary McClung View Post
A low end server what is that? When I was in the hosting industry I always had customers on dual-core, 2 GB or better. When the dual 5130's, 4 GB came out we switched our boxes over to it.
Sadly the low-end approach is something that we see every day (as our clients come to us from those hosts). Hosts running P4 2.4ghz with 512MB ram and trying to operate a few hundred sites on the server. Or the Dual P3 700mhz, or the Gasp - RAQ4... yes, they are still in operation Often it's the mentality of "if it ain't broke, don't fix it", and while I agree to that mentality (for the most part) there comes a time that change MUST happen. Running a software script from 2002 that is still using PHP4 and can't operate on PHP5 even after you've made thousands of dollars in your ecommerce store just doesn't cut it. Not only is it risky, but it's against PCI Compliance rules and is putting data in a compromising position.

I do not agree with the statement by Romes where you could put 400-600 customers on a server.. or maybe it's that I don't agree that it SHOULD be done on a site. Maybe it's different target markets. Most of our customers operate online stores and utilize between 700 and 10GB of data. While we do have many older customers that are actually using less than 1MB of space, the days of those customers are a thing of the past.

All our new setup machines are Quad Core Xeons, and even the older ones (over the past 2 years) were all Dual Core systems. Users that have been with us longer than 2 years have likely MOVED servers within our network as we rotated hardware out and retired older machines. Customers like this as it puts them from a Single Core system to a Quad Core - and while they may not see it instantly, they recognize the numbers when it says they are getting 4 times as much power for the same price, and WE did the move with less than 15 minutes interruption.

Quote:
But, a server failing is not likely as servers are maintained to the highest standards
A server WILL fail at some point, and more often than not, it's failing within 2 or 3 years. Either memory, hard drive, cpu, motherboard, powersupply etc.. something is going to die, it just happens. The question is how fast can you diagnose it and fix it. The backup option is a powerful tool, and even more powerful if you can include it within the cost of operation. We spend tens of thousands of dollars on our backup solution and give it away to customers for free. We could be making additional profit with that money, but a happy customer will bring you twice the profit (and referrals) in the long run.

Hmm.. somewhere I went WAY WAY WAYYYYYY off topic on this thread - I'm sorry guys! Maybe we need to split this one up?
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  Post #34 (permalink)   04-28-2009, 12:29 AM
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Well, loading compacity for a server varies between what kind of clients you have. 90% of my clients do not even use 200mb of space and 1GB of bandwidth per month. So, I could have 100-400 clients per server and not have a problem. Also, I am not the kind of host to try and stuff clients onto a single server just to make a profit...Once the server being used reaches a certain point I cut off all signups for that server and get a new one.

I was just throwing those figures out there. If you have the right server with the right specs, having a lot of clients on a single server will not ruin performance...all I am saying.
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  Post #35 (permalink)   04-28-2009, 12:50 AM
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Agreed.

As long as you're diligent on it, and are actually paying attention (unlike what most hosts do) then putting additional clients on there is not a problem.

Having an account limit of say 100 or 200 is relative for sure. 100 people with moderate sites using 30-50GB bandwidth is vastly different than 200 accounts using 5GB bandwidth

We're on the same page Romes
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  Post #36 (permalink)   04-28-2009, 12:57 AM
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Quote:
Originally Posted by handsonhosting View Post

We're on the same page Romes

lol Yeah
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  Post #37 (permalink)   05-03-2009, 03:25 AM
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I have 2 staff and now looking for another staff to handle marketing.
 
 
 


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  Post #38 (permalink)   05-03-2009, 08:36 PM
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Growing to where you need more support staff is a great place to be. I know in the copier industry, it's customary to have one technician to 300 machines. I'm actually trying very hard to grow out my department so I can hire another sales rep - not there yet
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  Post #39 (permalink)   05-04-2009, 04:57 AM
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I've tried hiring staff in the past, but it's never worked out. I've always concluded if you want something done right, do it yourself. Of course I'm not dealing with thousands of tickets a month..
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  Post #40 (permalink)   05-04-2009, 04:59 AM
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Originally Posted by siforek View Post
I've tried hiring staff in the past, but it's never worked out. I've always concluded if you want something done right, do it yourself. Of course I'm not dealing with thousands of tickets a month..
What problem you are having with them?
 
 
 


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  Post #41 (permalink)   05-04-2009, 05:18 AM
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What problem you are having with them?
Well for example: I was recently in a "creative rut" and passed some design work to a few people. I gave all the client's requirements, references, and even rough sketches, but all 3 designers went in a completely wrong direction.

I ended up just doing it myself after "my mojo" came back. I've never found anyone worthy of hiring for design/development as even if they did "ok" work, I'd always have to fix things anyway.

A few years ago I hired 2 people for hosting support. 1 lied about his experience and I ended up reanswering all his tickets, the other lacked the ability to be pleasant with customers. Basically, it's hard to find others who are even close to as passionate as I am about my business.
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  Post #42 (permalink)   05-04-2009, 08:55 AM
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Quote:
Originally Posted by siforek View Post
Well for example: I was recently in a "creative rut" and passed some design work to a few people. I gave all the client's requirements, references, and even rough sketches, but all 3 designers went in a completely wrong direction.

I ended up just doing it myself after "my mojo" came back. I've never found anyone worthy of hiring for design/development as even if they did "ok" work, I'd always have to fix things anyway.

A few years ago I hired 2 people for hosting support. 1 lied about his experience and I ended up reanswering all his tickets, the other lacked the ability to be pleasant with customers. Basically, it's hard to find others who are even close to as passionate as I am about my business.
It is hard to handle all support without especially provide dedicated server management service to client like us.
 
 
 


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  Post #43 (permalink)   05-10-2009, 04:50 AM
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Quote:
Originally Posted by HammerHost View Post
We have a total of 4 people (1 sales(myself), 1 design, 2 24x7 tech support/server admins)
2 Tech can handle 24/7 Support?


We have 7 staff. 2 Sales (me, and my partner), 5 LVL3 Support Tech.
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  Post #44 (permalink)   05-11-2009, 03:56 PM
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Well, 2 people can handle 24/7 support. A buddy of mine used to set up his computer like an alarm clock. When a ticket would come in it would wake him up and he would get to work. He wont tell me how he did it though.. >.< I would like to know how he did it so I could use it for my self lol

Anyways, yes it is hard to find staff that are curtious and will actually answer the tickets. In the past I had maybe 3-4 people that I hired that would do nothign and expect to get paid >.> Right... lol it takes time and when you are patient and do some research on a potential employee you end up with someone who will do their job right!
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  Post #45 (permalink)   05-12-2009, 04:05 AM
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We have recently hired staff to work 24/7 around the clock, We also hired Server Management also to work on the servers and any failures that may occur.

Otherwise to your answer, YES.
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