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Hosting Discussion > Operating a Web Hosting Business > Customer Service and Support Issues > Dealing with customers who don't know English well
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  Post #76 (permalink)   12-03-2010, 11:49 PM
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Well first, you shouldn't get mad at them that will drive your sales down.
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  Post #77 (permalink)   12-10-2010, 03:01 PM
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Wow, there are a lot of interesting comments and responses here. I just wanted to add my two cents that I agree the language barrier isn't as bad as it used to be.

I had some major issues with my computer not too long ago and had to contact Dell support. Speaking from the customer side, I could never understand them when we talked on the phone because they were from other countries. While the phone conversations frustrated me, dell also had a live chat option, which I preferred using a lot more since I could more clearly understand the people tryng to help me.

As long as customer service has multiple methods to communicate with a customer, this shouldn't be as much of an option. Even if a person does not speak very well, normally they can use text accurately enough where people will be able to understand what they are saying.
 
 
 


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  Post #78 (permalink)   12-10-2010, 08:31 PM
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Not a problem, takes longer time and it is fine with me. Perhaps the most dificult part is at the very beginning then becomes easier once they are familiarized witht he tools and functions.
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  Post #79 (permalink)   12-20-2010, 07:52 AM
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You just need to be patient dealing with customers that can't speak English properly. Yes Google translate does help but I don't really personally relay on to it I always paraphrase what my clients said to confirm what they said and for them to feel more comfortable talking to me.
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