OSI looks good but I am not sure we need all the "bells and whistles" just yet. Still poking around with options for Livezilla too. I was doing a quick test run on it last night before I crashed out and I find it a little spooky with some of the smilies that are setup in the chat (for both admin and client). I just need plain jane type right now, nothing fancy and nothing that big.
And yes, I like the new updated site too (even though its still the same).