Yeah, most customers appreciate trouble tickets I think.

Hello,

Every good support team must use 3 ways for providing support to there clients. Phone support, chat support and ticket (mail based ) support.

We offer trouble ticket, live chat, instant message, e-mail, and phone support. Out of all those methods, a customer can surely find one that suits them.

Phone support should for be initial inquiries for the companies, and alteast for sales and billing issues chat support should be must. And for the support no other better option than ticket systems.