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  Post #1 (permalink)   10-06-2010, 07:58 PM
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What's the best support system to use for a hosting business?
 
 
 


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  Post #2 (permalink)   10-07-2010, 04:14 AM
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What's your budget?
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  Post #3 (permalink)   10-07-2010, 08:42 AM
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You need to include all email support, phone support and live chat support in my opinion. The customer support is one of the essential issues to run a web host with success.
 
 
 


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  Post #4 (permalink)   10-07-2010, 09:17 AM
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The best? A combination of 24/7/365 phone, live chat and email support, coupled with a knowledgebase on your site.
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  Post #5 (permalink)   10-07-2010, 06:41 PM
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We use phone, email, and WHMCS ticket system.
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  Post #6 (permalink)   10-18-2010, 08:22 AM
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WHMCS is the best for us.
I don't like at all kayako
 
 
 


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  Post #7 (permalink)   10-25-2010, 11:58 PM
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If you need that support combine the best will be Kayako. It has live chat support, e-mail support and phone ticket. Also it is possible to inform you about tickets via SMS.

For live support you can try http://www.livezilla.net/home/en/ which is free of charge, but I think it is only for live chat (we didn't test this software).
 
 
 


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  Post #8 (permalink)   10-26-2010, 04:56 AM
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I too second WHMCS, provided you have limited budget. Checkout their addons also for the chat systems.
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  Post #9 (permalink)   11-08-2010, 06:05 AM
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I recommend WHMCS, Round the clock technical support, Live Chat, eMail support, and phone support with user-friendly online billing system.
 
 
 


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  Post #10 (permalink)   11-08-2010, 10:00 AM
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Me too i Recommend whmcs
http://whmcs.com

Live Chat & Visitor Tracking
http://whmcs.com/livechat.php

eMail support
phone support
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  Post #11 (permalink)   11-08-2010, 10:24 PM
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WHMCS and Clientexec are my favs.
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  Post #12 (permalink)   11-21-2010, 12:40 PM
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The best billing system without doubt is WHMCS and for free
livesupport you can use Livezilla .
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  Post #13 (permalink)   11-22-2010, 02:51 AM
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Right, WHMCS for Billing system. However, for Online Chat support, I would vote for LivePerson. The disadvatage to use LP is that it doesn't work with Linux Machines
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  Post #14 (permalink)   11-22-2010, 07:38 PM
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I recommend combination of kayako Superrsuite and 24/7 phone support
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  Post #15 (permalink)   11-28-2010, 01:28 PM
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Email support is definitely included in support system,I have to say even that livechat is very important in the current marketing.
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