What is a good support software for keeping track of customer support by phone? I need some software that will keep track of calls and support issues. I figure my support techs would enter notes about each support call.

Actually this can be done also in WHMCS... it has ticketing, so you can log the calls from there.. each client you can create an individual "notes" or open a ticket for them..

You can also try these different HelpDesk softwares:

1. MantisBT - http://www.mantisbt.org/
2. OpenDocMan - http://www.opendocman.com/
3. OsTicket - http://osticket.com/

Thanks!

Nothing works like Kayako. One of the best in industry

Kayako your best bet

Kayako is very professional helpdesk software. Try it!

As the others mention kayako.It is the best paid live support software.

Must Agree!

- WHMCS works great for managing phone calls, verifying clients, and ensuring all notes are kept nicely within the account to ensure quality assurance/service.

WHMCS works great for this

My vote is for WHMCS

WHMCS along with the WHMCS live Chat addon works great you have a full support ticket system and live chat system all in one.

I agree with those who like WHMCS. I started using it recently myself and compared to what I had been doing in the past, writing my own forms for processing orders, contact form, etc. WHMCS puts everything in one bundle and takes a lot of time and effort out of your work. I would recommend it to anyone.

We use RT (Request Tracker). It's very customisable and is open source. http://bestpractical.com/rt/

Steve

yes WHMCS saves a lot of work and if you can even afford another $5 get the WHMCS live chat addon, so you also have an integrated live chat system

WHMCS works great. If you need a more advanced support system, Kayako.

Code your own, that's what we did.

Works a lot better for the future, adding things like this can be simple.