One thing that I would want to add real quick is that flash tutorials aren't that hard to do on your own. A search at download.com will result in many screen capture programs that record your desktop in video mode.

You simply make a video of yourself using the control panel, then import the video into flash, adding key frames/pauses where you also have text to spell it out.

While many of the tutorials that are out there are good, many people who pruchase them complain or wonder if they can be branded to fit 100% with the layout/look of their site.

When it comes down to it, for smaller providers it is probably cheaper to use a desktop video capture program and convert to Macromedia Flash (free trial/download of it for 30 days) - and do it on their own.

Another thing that I would like to add is that I havent really had that many customers complain that something like cPanel is overly difficult to use (of course, most of my customers are current/former call center technicans that are familar with comptuers allready).

While flash tutorials are nice - I havent run into too many problems from not offering them as part of my support structure - rather, we us FAQ/KB/Tutorials.

One of the best/easiest ways for a tutorial is a simple HTML table, with two rows - one row for screen shot thumbnails (click to enlarge in a new window) and the instructions in the other row - classic style for how many colleges and universities distribute documentation and it works out to be quite effective/eaisly followed by customers with little/no technical knoweldge.

demodemo does great work

We use RoboDemo, and there is absolutely no problems branding them in any way.

RoboDemo costs a pretty penny though, so it may not be for everyone.

While you may have never got complaints that CPanel is hard to use...there are many clients who are silent about their problems, and will just try to work through it themselves, silently wishing you had something that walked them through it.

Eventually, if that client can't figure out what they're doing, they will do one of two things.....submit a ticket and ask, or simply quietly leave.

I forgot who we got our from, but they branded them with our logo and we got about 40 of them for under $30! take a look if you want, they are under support.

I recomment www.DemoDemo.com for you.

just out of curiousity, what makes you think they have a licensed version ?
have you ever asked yourself why/how did they remove the copy rights from the movies , which SHOULD be there "created using robodemo" ??
am not a 14 years old kid, and most probably am older than you, but i want you to mention some good reasons for flamming any 14 years old kid trying to have an online business.

you guys always keeps me wondering, why dont you just mind your own business!!!!!

How is age a matter here?

A 14-year old running a business legally is not a problem (well, actually if you would know the law better, just saying that is a problem because a 14-year old cannot run a business by himself and theoretically speaking, one of his parents should represent the company "on papers"). It becomes a problem however when they steal other people's money as in products and resell for profit.

Best,

1. A 14 year old child cannot enter into a legally binding agreement

2. A 14 year old child should be more worried about their scholastic endeavors, so that when they are out of school they know how to survive in the real world.

3. As Art has mentioned a 14 year old cannot run a legal business.

4. A 14 year old child cannot be held lible for their actions. The lible becomes their parent's responsibility.

5. Everyone minding their own business is how consumers get burned day after day, by children who run expensive "hobbies." Not expensive to the child, but expensive for the consumer. Tell a hostee who has lost their livelyhood due to the mistake of hosting with a 14 year old child, to mind their own business.

Would you like more?

This was not Vito's idea. Vito just happened to notice an untouched niche in the market RoboDemo was already targeting, and capitalized on it. Afterall this is what RoboDemo was created for....creating interactive instructional demonstrations of software, etc.

i can see that this part of my post wasnt qouted. well never mind, cause i really wouldnt be amazed as i know the main reason why you 2 guys are jumping on demodemo defenece.
all said.. have fun, am out.

Exactly at which point was I jumping on demodemo's "defenece"? Please do explain that, as well as why you assumed we were. This should be very interesting.

Actually, that is not required to be there. So much so in fact, that Macromedia even published a "how to" on removing the mark.

Vito runs a solid, legitmate business. It's why his prices reflect that of the real business world.

Simon

isnt it interesting Artashes, removing my posting privilages will not do you any good, actually this forum is not fair at all.
can you tell me and others why did you do that ?
at least you could have wait till i explain why i was saying this about you!
but i am sure you dont want me to explain.
well, am not going to give it to you, however, do not remove my posting privilages again or delete my posts , or i will be reuining this forum. understood ??

Uh oh Art, a script kiddie wannabe is begging for a ban.

The thing you need to remember diko is that Art owns this board, and he can do anything he wants. Simply because some kid in diapers throws around meaningless threats, is not going to change that.

If you don't like the way things go here......leave

The user diko is not banned. If it was it would show ----- under the nick.

However, by creating a second account (diko2), you're now in direct violation of the rules. I will discuss with Artashes which one of the accounts should remain active as you're not allowed to have two accounts here. We will also discuss any other action that might be required.

BTW, threatening someone, anyone, here at HD won't make you any friends. We have rules against such a behavior as well.

You are free to doubt Vito's moral fiber and honesty, but airing those views via HD is not the right approach when you don't have the slightest proof to back your allegations.

We are investigating the issue. The "diko" account was not banned, so I'm not sure why the user had problems logging in. Diko, are you sure you didn't make a mistake in username/password while logging in?