Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #16 (permalink)   03-08-2013, 08:21 AM
HD Amateur
 
Join Date: Jan 2013
Posts: 50

Status: Acalita is offline
Starting out you will try a few, I know we did. Some worked great and others had a few minor issues, in the end we went with what worked best for us and the majority of our customers. To me it is a win-win.
 
 
 


Old
  Post #17 (permalink)   03-12-2013, 05:18 PM
HD Addict
 
Join Date: Jan 2013
Posts: 159

Status: dedideals is offline
I am interested in PHPLive at the moment, considering buying it, after a few looks it is looking like one of the best out there.
__________________
BoxSrv - SHOUTcast, Shared hosting, Domain names and more

WebmasterAlcove - Friendly webmaster / hosting forums
 
 
 


Old
  Post #18 (permalink)   03-13-2013, 02:42 AM
HD Newbie
 
Join Date: Mar 2013
Posts: 46

Status: trueman1 is offline
We are using Live Person and i can recommend that, it's working great,
we use to work with zopim, but this software getting disconnected all the time without inform us.
 
 
 


Old
  Post #19 (permalink)   03-15-2013, 06:17 AM
HD Newbie
 
Join Date: Feb 2013
Location: Cyprus
Posts: 24

Status: DynaBoot is offline
We are using Zopim. Have never had bad issues with it.
__________________
DynaBoot.com - reliable, high-quality VPS and Dedicated servers at affordable prices.
 
 
 


Old
  Post #20 (permalink)   03-15-2013, 08:53 AM
HD Guru
 
Join Date: Mar 2013
Posts: 811

Status: Alex HubRocket is offline
We use Kayako, the reasons are great in this software and always improving.

I hear Zopim occasional has problems with notifications of new live chats (sometimes delayed) but otherwise it looks like a major contender.

Either way, I'd go with Kayako or Zopim.

Olark is also a good alternative.
 
 
 


Old
  Post #21 (permalink)   04-02-2013, 07:01 AM
HD Newbie
 
Join Date: Sep 2012
Location: Netherlands
Posts: 15

Status: itsmir is offline
After a disappointing trial with Zopim, I'm currently testing JivoSite. It's a free solution (for up to 5 agents) and so far it's doing what it says on the tin.
__________________
ItsmirHosting Professional UK Hosting Solutions
Fast, Friendly and Reliable Hosting
Litespeed Powered cPanel CloudLinux Softaculous R1Soft
 
 


Old
  Post #22 (permalink)   04-02-2013, 05:25 PM
HD Addict
 
Join Date: Dec 2011
Posts: 142

Status: storminternet is offline
paid live chat software will definitely have more features as compare to free live chat software. Most important is which you can afford according to your budget.
__________________
UK-Professional Web Hosting
Web Hosting Solutions | Cloud Hosting | Dedicated Servers
Lifetime Hosting
ISPA Award Winner:2013-Best SME Hosting | 2014-Best Dedicated Hosting
 
 
 


Old
  Post #23 (permalink)   04-05-2013, 02:29 PM
HD Newbie
 
Join Date: Apr 2013
Posts: 41

Status: ventureer is offline
I use Zopim and I must say Im very happy with it. I can just answer from my mobile phone, Im notified, it integrates with the WHMCS users system...

...and its free for up to one concurrent chat.
 
 
 


Old
  Post #24 (permalink)   04-05-2013, 03:07 PM
HD Amateur
 
Join Date: Mar 2013
Location: Houston, TX.
Posts: 82
Send a message via AIM to ServerDeals Send a message via Yahoo to ServerDeals Send a message via Skype™ to ServerDeals

Status: ServerDeals is offline
Kayako is one of the best. We have been using it for a while now and I can't complain. Its a great product. It will cost you; however, prior to this we used Livezilla which also worked good for us, but we wanted a all in one deal to connect support, sales and live chat.
 
 
 


Old
  Post #25 (permalink)   04-05-2013, 04:06 PM
HD Guru
 
Join Date: Mar 2013
Posts: 811

Status: Alex HubRocket is offline
Quote:
Originally Posted by ServerDeals View Post
Kayako is one of the best. We have been using it for a while now and I can't complain. Its a great product. It will cost you; however, prior to this we used Livezilla which also worked good for us, but we wanted a all in one deal to connect support, sales and live chat.
We also use Kayako & it works great for us also.
 
 
 


Old
  Post #26 (permalink)   04-06-2013, 02:03 PM
HD Newbie
 
Join Date: Oct 2012
Posts: 15

Status: httpEasy is offline
Like with most things there isn't a 'best'. Currently using the addon for WHMCS because it integrates well and the data is hosted on our servers.
 
 
 


Old
  Post #27 (permalink)   04-07-2013, 01:05 AM
HD Newbie
 
Join Date: Apr 2013
Posts: 7

Status: fastbighost is offline
My company is also using Kayako software.

What I like the most is that with Kayako you can have all chat sessions, support tickets and even phone calls to be linked together. It lets you to easily find history of each customer, no matter in which way you communicated with him
 
 
 


Old
  Post #28 (permalink)   04-07-2013, 02:39 PM
HD Amateur
 
Join Date: Apr 2013
Posts: 79

Status: GCSolutions is offline
Quote:
Originally Posted by itsmir View Post
After a disappointing trial with Zopim, I'm currently testing JivoSite. It's a free solution (for up to 5 agents) and so far it's doing what it says on the tin.
Just started to use that chat software. Not to bad minus a few dis- connect every now and then. I was thinking about WHMCS chat addon however since my billing area is located on a different server then my web hosting site I decided against it.
 
 
 


Old
  Post #29 (permalink)   04-07-2013, 02:45 PM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,950
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Quote:
Originally Posted by GCSolutions View Post
Just started to use that chat software. Not to bad minus a few dis- connect every now and then. I was thinking about WHMCS chat addon however since my billing area is located on a different server then my web hosting site I decided against it.
why have your billing area on a diff server to your main site. the best option is to place your main site and billing area on a server together and then all your hosting sites/clients on a different server.
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #30 (permalink)   04-07-2013, 02:48 PM
HD Amateur
 
Join Date: Apr 2013
Posts: 79

Status: GCSolutions is offline
Quote:
Originally Posted by easyhostmedia View Post
why have your billing area on a diff server to your main site. the best option is to place your main site and billing area on a server together and then all your hosting sites/clients on a different server.
The main site also has our backup support forum. Just in case the billing center goes down our clients can reach us on our support forums.
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: