Hosting Discussion
Web hosting industry's premium community
Menu
Hosting Discussion
Forums
New posts
New posts with ads
What's new
New posts
New profile posts
Latest activity
Log in
Register
What's new
New posts
New posts with ads
Menu
Log in
Register
Forums
Operating a Web Hosting Business
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Customer Service and Support Issues
A forum for discussing customer service and support issues from support software to advice about supporting your customers.
1
2
3
…
Go to page
Go
16
Next
1 of 16
Go to page
Go
Next
Last
Filters
Show only:
Loading…
Support Escalation Rules
zalvis
Mar 26, 2024
Replies
3
Views
550
Apr 3, 2024
JackieJim
E
Preferred Ticket Support System
EnveraHost
Dec 3, 2014
3
4
5
Replies
82
Views
30,623
Mar 4, 2024
georgedatacenter
G
Phone support - How important is it in the hosting industry
SenseiSteve
Apr 18, 2020
2
Replies
26
Views
6,900
Dec 29, 2023
ComputeAxis
Which software you are using to offer support to your clients?
zalvis
Aug 23, 2023
Replies
14
Views
1,434
Oct 2, 2023
CanSpace
Fixing the client?
SenseiSteve
Feb 21, 2022
Replies
11
Views
4,997
Jul 31, 2023
Rabisu
Issuing Refunds to Accounts Terminated for Abuse
SenseiSteve
Oct 26, 2022
Replies
4
Views
1,330
Oct 31, 2022
thcservers
Email vs. Comments: Which is Better?
Internxt
Jul 25, 2022
Replies
10
Views
2,139
Sep 28, 2022
NetRay
Which chat is better to use?
vpsdom
May 3, 2022
Replies
11
Views
2,276
Jul 9, 2022
John @ S4
L
Best Live Chat
Leasedlayer.com
Oct 28, 2014
8
9
10
Replies
192
Views
57,363
Jun 27, 2022
RefinedHost
Removing a Fraudulent Negative Review...
Mason_TierNet
Feb 12, 2021
Replies
16
Views
16,754
Nov 7, 2021
whmcsguru
What are some "extra one percent" efforts that can reduce customer churn?
SenseiSteve
Jul 21, 2021
Replies
7
Views
3,514
Aug 12, 2021
easyhostmedia
Attitude is key
SenseiSteve
Dec 18, 2020
Replies
2
Views
6,590
May 4, 2021
Colin S
Support personnel profiles
SenseiSteve
Mar 25, 2021
Replies
4
Views
3,155
Apr 2, 2021
bigredseo
I
Social media support in the hosting business
izumi777
Aug 24, 2020
Replies
9
Views
3,607
Mar 21, 2021
systemfreaks
Live chat. What happens when it's not live?
SenseiSteve
Apr 18, 2020
2
Replies
21
Views
23,348
Feb 11, 2021
InfusedHosting
G
How to deal with Rude customers?
GixHosting
Apr 30, 2020
Replies
19
Views
19,160
Dec 15, 2020
FlokiNET
F
EIG customer service = 0
easyhostmedia
Dec 6, 2020
Replies
3
Views
3,298
Dec 12, 2020
John @ S4
DMCA issues
SenseiSteve
Dec 7, 2020
Replies
5
Views
3,210
Dec 10, 2020
John @ S4
First impressions
SenseiSteve
Nov 27, 2020
Replies
1
Views
2,454
Dec 8, 2020
whmcsguru
I
Outsource support companies
iwinx
Sep 16, 2020
Replies
2
Views
2,507
Sep 25, 2020
vinothananda
V
1
2
3
…
Go to page
Go
16
Next
1 of 16
Go to page
Go
Next
Last
You must log in or register to post here.
Latest posts
Is 'unlimited' or 'unmetered' bandwidth in hosting plans truly limitless?
Latest: ITivan80
Yesterday at 6:37 PM
Web Hosting Discussion
Added favicons to links. Thoughts?
Latest: Greenhost.cloud
Yesterday at 10:32 AM
Announcements, Help and Feedback
T
Free SEO tools
Latest: tombarko8
Yesterday at 4:30 AM
Website Development & Design
P
SEO trends to follow in 2024 (for web hosting companies)
Latest: PeterShene
Monday at 11:03 AM
Promotion and Marketing
Which is the best XEN or KVM VPS?
Latest: AlienVPS.com
Monday at 12:02 AM
VPS, Dedicated & Colocation Hosting
Forum supporters
Save 37% Off Plesk License
Official Plesk Partner, Instant License Delivery, No Contract Commitment. Grab Your Savings NOW!
cplicense.net
Up to 30% Off on KVM VPS
Significant discounts on KVM VPS SSD. Worldwide Locations. Full Root Access. Instant Deployment.
greenwebpage.com
.CA Domain for only C$10.99
Get a .CA domain, with domain privacy, full DNS record control, domain forwarding, excellent support.
canspace.ca
Web Design and SEO
Premium professional WordPress sites
that will not break your wallet.
Optimized for SEO to drive traffic.
infusingmarkets.com
Members recently online
SenseiSteve
ITivan80
Radi
LittleCreek
romes
ScrumMeeting
Artashes
balramm
VSYS Host
ypson
Greenhost.cloud
easyhostmedia
mikstrahost
wsac
Rabisu
PeterShene
greenwebpage
Alexishost
tombarko8
jhonsmith
DreamWebHosts
Forum statistics
Threads
80,988
Messages
248,543
Members
20,684
Latest member
mikstrahost
Forums
Operating a Web Hosting Business
Top