Originally Posted by areeb
I don't prefer to have a KB at the moment as we're small, very small. I guess, KB is good when you have a lot of members and you don't prefer to get bugged much.
That is not necessarily true, I think any host start up would benefit from a well structured and extensive KB even when they don't have that many clients. You can actually use it as a very helpful marketing weapon and it will set you apart from the abundance of hosts that either haven't bothered making one or have one just for the purpose of having it, left abandoned with just a few articles.
I am a big fan of the moto that when you start something you better do it good. So if you really want to have a KB I suggest you fill it with unique content and a lot of it. You could do sales and billing common questions (pricing policies, refund policies), site/mail problems and common fixes (site/mail down, problems sending/receiving, error 404/500 etc), application helpers (depending on what you offer - basic wordpress/joomla/drupal articles), definitely cPanel guides, domain registration/transfer helpers and so on and so on. The more experience you gain from client questions/issues - the more information you have for the KB.