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  Post #1 (permalink)   10-23-2016, 12:06 PM
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Given that I've been using Freshdesk support ticketing software for a while (which I like a lot), I get updates on the whole lineup of products by the same company.

Just learned about their new upcoming product I thought I'd share with the rest of you, which is a live chat software Freshchat (https://www.freshchat.io/) that looks interesting. If it is built as good and as beautifully as the rest of the products in their lineup, it is a promising application.

I know that when we conduct regular conversations about the best live chat solutions web hosts prefer, Tawk, Livezilla, Zopim, MyLiveChat are commonly named. Hardly we can name something "best" before it is even released (time will tell if it joins the rank of best live chat solutions), BUT, there is an opportunity to get it free for life for upto 5 users if you sign up during beta, which alone makes it worthy of a try. I signed up, but there looks to be a waiting period until access to it is granted, so I cannot comment on how it functions yet.

Just FYI.
 
 
 
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  Post #2 (permalink)   10-24-2016, 02:51 PM
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That's a nice share, it's always good to learn about more free software. I was very shocked at how amazing tawk.to is when I first found it via this very forum.
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  Post #3 (permalink)   10-25-2016, 04:06 PM
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I've had access to the beta for a while and honestly, it is very limited in terms of features and customization. I wouldn't be able to put it against any of the key players right now.

That being said, it is early days still so it might change given time. They might be testing the waters with this product to see if it has enough demand. After all, FreshDesk did have a live chat software before but they discontinued it a while back. If it was discontinued due to minimal usage among their clients, it makes sense to start small and expand as the demand proves itself.

Last edited by Alex HubRocket : 10-25-2016 at 04:24 PM.
 
 


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  Post #4 (permalink)   10-26-2016, 12:03 AM
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Would love to try them. We currently use Intercom.io hope to replace them with this if it is promising.
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  Post #5 (permalink)   10-26-2016, 01:02 PM
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Thanks for the share, Artashes. It's always good to hear about new stuff upcoming.
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  Post #6 (permalink)   10-26-2016, 10:17 PM
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I signed up for the beta a while ago.
Definitely piqued my interest, as the one from WHMCS lacks the update speed of getting it from Chatstack directly.
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  Post #7 (permalink)   10-27-2016, 03:49 AM
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Has anyone already tried? Any reviews?
 
 
 


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  Post #8 (permalink)   10-27-2016, 08:22 AM
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Got the access, so here are a few screenshots from inside the app.
 
 
 


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  Post #9 (permalink)   11-03-2016, 01:51 PM
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Thanks for sharing, their website is beautiful and has definitely got me interested...looking forward to trying it.
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