Originally Posted by HostaPolis
Thanks for all your feedback. I will likely implement one then. Any recommendations on which software to use? I have an idea what is out there but not which is considered best.
The competition in this field is fierce, but you should go with something that is right for you, not necessary what's considered best out there. I don't have direct experience with any live chat applications, but I do know there are a lot of new, interesting and intuitive apps appearing. I've mentioned two in recent history: one from the same maker as the helpdesk I utilize on HD called Freshchat (see thread
) and one called HubRocket (see thread
), which also happens to be developed by one of our valued long-time members.