Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #16 (permalink)   03-13-2017, 03:23 PM
HD Amateur
 
Join Date: Aug 2015
Posts: 89

Status: bigredseo is offline
Live chat, for me, is a requirement! But a website having a Live Chat button doesn't mean anything if nobody is ever around, or it's always offline.

We ran 24x7 live chat for over 15 years and it was the best investment. Not just sales chat, but tech support chat. If support took longer than 15 minutes or we needed to document it, then we asked clients to put in a ticket, but Live Chat is what our customers came to expect and depend on.

Today, I use a host that offers live chat. I have another that only offers Live Chat for Sales, but usually when I have a problem, I need an answer, and not a sales question.

If you can man the stations and have the support staff to handle it, then Live Chat is a great option. Even running it just 9-5 while you're around, is a benefit. But longer chat hours would be recommended.

If you can get your ticket responses in less than 15 minutes (and I mean REAL responses, not just "I'll look into it"), then Live Chat should be your next option to offer.
__________________
Conor Treacy
Big Red SEO - Omaha, NE
ConorTreacy.com <- That's Me! ;)
 
 
 


Old
  Post #17 (permalink)   03-18-2017, 03:03 PM
HD Newbie
 
Join Date: Mar 2017
Posts: 35

Status: HostaPolis is offline
Thanks for all your feedback. I will likely implement one then. Any recommendations on which software to use? I have an idea what is out there but not which is considered best.
__________________
HostaPolis | Awesome & Affordable hosting plans with 24/7/365 Support!
 
 
 


Old
  Post #18 (permalink)   03-20-2017, 09:53 AM
HD Management Staff
 
Artashes's Avatar
 
Join Date: Apr 2003
Posts: 9,446

Status: Artashes is offline
Quote:
Originally Posted by HostaPolis View Post
Thanks for all your feedback. I will likely implement one then. Any recommendations on which software to use? I have an idea what is out there but not which is considered best.
The competition in this field is fierce, but you should go with something that is right for you, not necessary what's considered best out there. I don't have direct experience with any live chat applications, but I do know there are a lot of new, interesting and intuitive apps appearing. I've mentioned two in recent history: one from the same maker as the helpdesk I utilize on HD called Freshchat (see thread) and one called HubRocket (see thread), which also happens to be developed by one of our valued long-time members.
 
 
 


Old
  Post #19 (permalink)   03-23-2017, 03:12 AM
HD Newbie
 
Join Date: Feb 2017
Posts: 14

Status: Kate@V&Web is offline
Live chat will give your business more credibility as people would view it as having better support.
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: