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  Post #16 (permalink)   09-06-2005, 12:33 PM
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That's great
Nice to See you got a customer though this Community
 
 
 


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  Post #17 (permalink)   09-06-2005, 01:35 PM
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This community is great. I like it in some aspects better then wht. I feel as if WHT is so impersonal and to many people. Here its like a nice little family. It might take longer to respond; however, you see the same people and get to know people better.
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  Post #18 (permalink)   09-06-2005, 08:13 PM
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I know it from a trusty source that telephone is great for sales (if you have the right person answering it). It would be of utmost importance to get back to your potential customers really fast though. Responsiveness increases confidence.

Quote:
Here its like a nice little family.
Yes, it is, but it wouldn't be bad if it would be somewhat bigger though, as there's still room for a few members in this family.
 
 
 


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  Post #19 (permalink)   09-06-2005, 09:14 PM
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Dan,

Agreed, we are always able to add more. I have been trying to refer more people to here. And, shortly we will have a webmaster resouce section up on the hosting site. Yes, hostingdiscussion.com will definitly be in it. Customers can see other hosts all they want; however, when they are with us they will not be moving. Its to give them some ideas outside of our tech staff so incase they would like to do something that we do not cover such as programming.

The phone issue is taken care of. I am the only one who will be answering. At times, we might have a designer call people back. I handle Tech support, billing, abuse, and sales. It is a small enough company that I can do it all. My designer, graphics designer, and programmer can handle the rest.
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  Post #20 (permalink)   09-07-2005, 12:06 AM
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Quote:
Originally Posted by BHNSupport
Ravi,

Thank you, I appreciate the positive comments.
My Pleasure

Quote:
Actually, we are in the process of working with a customer to get their account set up. Guess where they found us on? Hostingdiscussion.com and webhostingtalk.com. Is that not just amazing? hehe
Great.. Congratulations

Quote:
Every customer is treated personally and respected. Even though I do have a short patients for inmature and poke'mon. Those 15 year olds can get annoying when you are trying to run a business class solution. But hey, someday they'll be our business class customers and they do have neat stories.
Exactly.. Main point is that you don't loose your temper. I did chats of 3 hrs continously (sales+queries about billing and tech). But that helped me clear my concepts and knowledge
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  Post #21 (permalink)   09-07-2005, 09:58 AM
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Ravi,

I have only lost my temper with one person so far and it was a sixteen year old kid who was not even a clietn but he kept demanding to work for us. He wanted to see things and touch things and play with SSH and install things. I finally just told him H e double hockey stick no and told him not to talk to me again.

Presistance does not always gain you a win. He wont be much of an effect on the overall out look of BHN though. And, then if he does start throwing fallse statements around he does live in the U.S. so then slander can always shut him up.
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  Post #22 (permalink)   09-07-2005, 11:50 AM
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We've had toll-free service for about 3 months now, and don't get hardly any calls. The majority of calls we receive are staff-to-staff calls, and the occasional 4 AM call to the Abuse department because someone's account is suspended. I have it for those customers that want to call, but I guess everyone is just shy
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  Post #23 (permalink)   09-07-2005, 02:21 PM
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EnhancedBlue,

You have done a great thing with having the splash page with the redcross on it. Yes, I do not receive any calls since it has been up. Our staff works via instant messenger so that will not be a thing. We knows maybe I'll have someone who needs me. Other then that it is there to look pretty I guess.
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  Post #24 (permalink)   09-07-2005, 06:10 PM
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Quote:
Originally Posted by BHNSupport
You have done a great thing with having the splash page with the redcross on it.
Thanks, but I can only encourage others to do the same. Please take a moment and get a small ad to stick on your site for the Red Cross...It only takes a moment of your time and might really help the victims.

http://www2.redcross.org/psa/bannerorder/all/
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  Post #25 (permalink)   09-07-2005, 07:46 PM
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BHN now has its official one up. Everyone else help survivors and the redcross by putting one on your website as well. It is important to many.
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  Post #26 (permalink)   09-10-2005, 02:39 AM
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A phone number or toll free will not make significant difference.
Try to think a good promotion plan
 
 
 


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  Post #27 (permalink)   09-10-2005, 09:23 AM
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It makes a difference to certain people. There are many people that would prefer to pick up the phone and talk to a human being when a problem arises. Others are fine with emails or live chat. It's all customer preference.
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  Post #28 (permalink)   09-10-2005, 03:36 PM
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Well it was cheap enough to implement so I am not worried about pricing. I guess it is one of those value added of being able to talk to me personally.
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