Which contact support system would you prefer? Whether your a host or a client or a MOD, I'd like to hear your opinion and a vote. I prefer just plan direct email, as I find it easy and I would not have to deal with logging in and out of Trouble Tickets or anything eles to that matter.
> Direct Email
> Live Chat
> Ticket System
Personally having as many options available is the best in general. You have to maintain all avenues open to maintain a good support system. None of them alone will be as efficient as all of them together if you have enough man power. If you do not have the man power however, then the ticket system would do.