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Hosting Discussion > Operating a Web Hosting Business > Customer Service and Support Issues > What do you do when it comes to customer service?
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  Post #1 (permalink)   06-14-2006, 01:10 PM
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Join Date: Aug 2005
Location: Kalamazoo, MI USA
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Hello Community,

When it comes to customer support what do you look for in an individual when you hire them? What types of pay and benefits do you provided so they stay a loyal employee? What types of stats do you track when it comes to phone? Do you have a teir support system (level 1, level2, level 3)?
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