Over the years, I've handled a good number of support tickets where a client with an unmanaged server requested support that exceeded the plan they purchased. More often than not, it was related to software issues.
While some could be referred to a knowledgebase, and others were handled as a courtesy, some were leaps and bounds beyond the scope of their plan.
I'm curious what the trend among providers is today. Where should the line be drawn?
While some could be referred to a knowledgebase, and others were handled as a courtesy, some were leaps and bounds beyond the scope of their plan.
I'm curious what the trend among providers is today. Where should the line be drawn?