That's too broad.PHPHost said:In live chat NEVER say: "i cannot answer this, please send your question support@blahblahblah .com" because that will p*ss your clients off and make them leave you as I experienced with my old web host
If you hire somebody in Live Support who cant answer every possible question then they obviously shouldnt be in there.
Well, when we get a nation of of super-humans, this will applyZach said:If you hire somebody in Live Support who cant answer every possible question then they obviously shouldnt be in there. Remember, never hire somebody just because they can be on support all day, always make sure you get someone with the knowledge and capability to do the job, remember this and you will never face this!