slackification
New member
Hello All,
This has to be the worst expirience I have ever had and is totally unbelievable.
I ordered a pre-order special that AllManagaed/Sagonet had posted:
P4 3 ghz
1 GB ram
120 GB HD
1500 GB Transfer
Cpanel
$140/month
The servers were due to be delivered the 10th so I wait.
The 10th comes, nothing all day. Finally at 1:45 a.m. EST the server is setup, yay. I login/logout just to make sure I can and I go to bed.
I wake up the next morning the 11th to find Matt telling me that the cpanel installs were broken and that they would have to fix it. No problem, so it takes them about 2 hours or so to fix it (no biggie, I'm in no rush). Well when they are done fixing it, services are still off and broken. (specifically proftpd, spamd)
So I go in and fix those, play around a little bit and then log off the box.
Later that night I tried to login and nothing. I ping the server/traceroute the server, nothing. Well I send an email to support@allmanaged.com (seems there support area is down). Nothing happeneds in an hour. Finally on a thread where someone asked for a speed test I said I would but my allmanaged server was down, one of their guys saw it and alerted tech support. So my server was down for over an hour after I submitted the support ticket (who knws how long before then). Well I get an answer and they find out that it was a bad switch port so they connected me to a new one. I was offered free hosting for the delay but I turned it down. I told them instead I would like Fedora with Plesk. I was told that would be done today.
It around 5 p.m. CST I submitted a support ticket requesting a refund since there was no Fedora + Plesk install. I messaged Matt kindly asking for my refund and guess what. I'm told I'm not getting a refund.
I have never used this server, nothing has been hosted on it, only logged in maybe 4 times. It's less then 3 days old and I'm told I'm not going to be issued a refund, this sure seems like fraud to me. I told Matt about a law the state of Missouri has (and since he is doing business in the state via the internet he has to follow it) a 3 day refund policy, a very strong consumer protection. I told him it is fraud which is a felony, he said "do what you have to do".
So this is ridiculous, I just feel really cheated right now.
This has to be the worst expirience I have ever had and is totally unbelievable.
I ordered a pre-order special that AllManagaed/Sagonet had posted:
P4 3 ghz
1 GB ram
120 GB HD
1500 GB Transfer
Cpanel
$140/month
The servers were due to be delivered the 10th so I wait.
The 10th comes, nothing all day. Finally at 1:45 a.m. EST the server is setup, yay. I login/logout just to make sure I can and I go to bed.
I wake up the next morning the 11th to find Matt telling me that the cpanel installs were broken and that they would have to fix it. No problem, so it takes them about 2 hours or so to fix it (no biggie, I'm in no rush). Well when they are done fixing it, services are still off and broken. (specifically proftpd, spamd)
So I go in and fix those, play around a little bit and then log off the box.
Later that night I tried to login and nothing. I ping the server/traceroute the server, nothing. Well I send an email to support@allmanaged.com (seems there support area is down). Nothing happeneds in an hour. Finally on a thread where someone asked for a speed test I said I would but my allmanaged server was down, one of their guys saw it and alerted tech support. So my server was down for over an hour after I submitted the support ticket (who knws how long before then). Well I get an answer and they find out that it was a bad switch port so they connected me to a new one. I was offered free hosting for the delay but I turned it down. I told them instead I would like Fedora with Plesk. I was told that would be done today.
It around 5 p.m. CST I submitted a support ticket requesting a refund since there was no Fedora + Plesk install. I messaged Matt kindly asking for my refund and guess what. I'm told I'm not getting a refund.
I have never used this server, nothing has been hosted on it, only logged in maybe 4 times. It's less then 3 days old and I'm told I'm not going to be issued a refund, this sure seems like fraud to me. I told Matt about a law the state of Missouri has (and since he is doing business in the state via the internet he has to follow it) a 3 day refund policy, a very strong consumer protection. I told him it is fraud which is a felony, he said "do what you have to do".
So this is ridiculous, I just feel really cheated right now.