easyhostmedia
Well-known member
Hi
I have just been with ultimatehostings.com for 1 month as i took of of their n$2.73 VPS out and installed Cpanel DNS only, so i could cluster al my servers.
on 12/4/2012 got this emailed message at 5.35am
no problem hardware issues can happen
at 12 pm i sent them a ticket for an update as their was nothing on their site about this issue and got this
when i did read their network status reports although their was nothing about this, but their was a resolved issue from last year with the same issue on the same node (strange)
at 1 am on 13/4/2012 i asked for any updays as still nothing from them or nothing on their site. i got this reply at 2.03am
by this time as i was using this as a dns system my emails client was beiong bombarded with failed dns messages as the other saervers could not communicate and this crashed my system several times, so i have enoiugh ands requested a refund and my account cancelled.
not they sent me this
so from a hardware issue to a legal issue in 2 days.
I have just been with ultimatehostings.com for 1 month as i took of of their n$2.73 VPS out and installed Cpanel DNS only, so i could cluster al my servers.
on 12/4/2012 got this emailed message at 5.35am
CUrrently we regret to inform everyone about the unexpected downtime of our US node due to fauly hardware issues, we are workin as fast as we can to have the server back online. During the same time we are provisioning another node and would move your accounts to the same. We will also credit your next invoices with 50% discount. Please note that during this process no data will be lost as we've already ensured the same.
Please do accept our sincere apologies for this unexpected incident.
no problem hardware issues can happen
at 12 pm i sent them a ticket for an update as their was nothing on their site about this issue and got this
Hello,
We are still working on the same and it is under maintenance, once it will done we will update you ASAP.
Regards,
Shaun.
Support Department,
Ultimatehosting.com
when i did read their network status reports although their was nothing about this, but their was a resolved issue from last year with the same issue on the same node (strange)
at 1 am on 13/4/2012 i asked for any updays as still nothing from them or nothing on their site. i got this reply at 2.03am
Hello,
Sorry for the any inconvenience caused to you. We just need some more time to do it.
We will keep update to you about the status.
Regards,
Sam.
Support Department,
Ultimatehosting.com
by this time as i was using this as a dns system my emails client was beiong bombarded with failed dns messages as the other saervers could not communicate and this crashed my system several times, so i have enoiugh ands requested a refund and my account cancelled.
not they sent me this
Nick M || Staff
Terry,
We sincerely apologize for the inconvenice caused to you, however we're having some legal issues with our DC and we've already decided to switch providers, we are only waiting for the data to be backedup.
Regards,
Nick
Senior System Administrator
so from a hardware issue to a legal issue in 2 days.