[For Hire available ] Level 1, 2 , 3 Technical Support, Server Administration

[supportoncall]

Hello,

I'm Nil from India.I have 3 years of solid webhosting industry experience I am a person who not only work for customer
satisfaction but work towards to attain customer delight which is the success of any business.


- More than 3 years in the hosting industry (shared hosting/vps hosting/dedicated servers,VPS)
- I've worked in many big and small companies,Data centers.
- Familiar with many operating systems, control panels and billing/support systems
- Able to explain things clearly and effectively
- Professional and courteous
- Ability to work as a team player
- Many hours on internet with high-speed connection
- Location, country and timezone:Maharashtra /India,Timezone:GMT+5.30;IST

Support

- Support Ticket Level 1 (Help clients, escalate tickets etc.)
- Support Ticket Level 2 (Site errors, php,apache,mysql,mail,ftp etc)
- Support Ticket Level 3 (Server administration,Server security,3rd party software installation)
- System Administration (Remote os installation,kernel,apache,mysql,php,IIS,Mailenable,control panels and other 3rd party installations and upgrade,Server security,Server monitoring)
- Managment of whole technical support and system administration for company.


Certification completed

- RHCE : Red Hat Certified Engineer
- MCES 2003 : Microsoft Certified Systems Engineer


Operating Systems

- CentOS
- RHEL
- SuSE/OpenSuSE
- Debian
- Fedora Core
- FreeBSD
- Windows 2003

Control Panels

- Cpanel/WHM
- Plesk
- DirectAdminx
- Ensim
- Helm
- H-Sphere
- Hosting Controler

Web Servers
- Apache 1.3,2
- Jakarta tomcat server
- Java web server
- LiteSpeed Web Server
- Lighttpd Web Server
- Other web servers as per client requirements.
- IIS 5,6

Mail Servers
- Sendmail
- Qmail
- Exim
- Mail-enable
- Smarter Mail
- Merak Mail


Linux Platform

- Apache Web server
- FTP services
- Mails Services
- Mysql Database Server
- Other System related service management like user account.
- Implementing Server security.
- Practical hands on Live Redhat Linux Web Server
- Installing server software's.
- Restoring Crashed Servers.

Linux Accomplishment

- Managing websites on the servers.
- Trouble shooting problems related to FTP, DSN, DNS, Cold Fusion Administration, Mail servers, Restarting & configuring web services such as http, ftp, etc..
- Well versed with Windows & Linux servers.
- Remote Installations Servers'.
- Correcting Configuration files.
- Tuning up Apache Web Server, MySQL.
- Trouble shooting scripting issues.
- Server Monitoring and load balancing.
- Hacking Detection.
- Handling different Web Hosting Control Panels.
- Server Disk Space Management.
- Memory Management.
- Installing O.S.
- Installing Control Panel, Control Panel Utilities
- Server Security maintenance.
- Designing the firewall for the servers.
- Maintaining the backups of the data on server.
- Server related issue regarding cgi, perl, php etc.
- Upgrading and installing utilities on server.
- Upgrading Plesk Control Panel, Cpanel
- Upgrading and installing Stats Software Utilities like Awstats,Analog, Webalizer, Urchin etc.

Windows Platform

- IIS5.0 and IIS6.0
- FTP services
- Mail services
- Mysql, MsSQL Database Server.

Windows Accomplishment

- IIS installations , Configurations , Administration ( complete windows web servers )
- Optimizing IIS performance up to mark
- Apache Installations , Configurations
- MSSQL 2000 , MSSQL 2005 servers , Installations ,Configurations
- Mysql on windows server
- VPN set up , Remote and Routing access Configurations
- ICS installations and configurations
- Windows web servers installation ,configuration
- Windows DNS servers installations, administrations ,configurations
- Active directory Installations , Configurations ,Troubleshooting
- DHCP servers , WINS servers
- Windows Mail servers
- Server Monitoring
- Performance tunning
- Windows Security , Firewalls , DDOS Protection
- Setting IP Security policies
- Server Administration: To manage servers' based on Windows 2000/2003 & Linux based servers.
- Installations on remote Windows & Linux servers. For e.g.: PHP, Control Panels, etc.
- Maintaining websites located on the servers both dedicated as well as shared.
- Troubleshooting website & server related issues.
- Troubleshooting SQL server problems & Front Page issues.

Server Audit/Security Tools

- Nmap
- Rkhunter
- Chkrootkit
- PGP
- Self writen security script and many more
- CSF
- APF
- IPtables

VPS softwares
- Virtuozzo
- Lxadmin
- OpenVz

Other Softwares installation and configuration

- APC cache, mod_auth_mysql, mod_dev,mod_dosevasive, mod_ fcgi, mod_headers, mod_proxy, mod_python,mod_bandwidth, mod_gzip,eAccelerator, Zend Optimizer, etc.
- Flash media server, GeoIP, Imagemagick,Integration of the Kayako with Modern bill, iftop, etc.
- All Youtube software installations.
- Site Builder, RV skin, RV skin installation, RV Tryout installation, etc.
And all kind of 3rd party software installations.


Data Center Work

I am well aware with the Datacenter strategies , Acceptable User policies, Abuse issues , Network configurations.Response time to Chat and tickets.

- Work on DC tickets.
- Check the Abuse Issues.
- Remote OS upgrade.
- Fix the damage servers from KVM.
- Trouble shooting server wide issues.

I am willing to learn new things and search about new technologies, so even if i am not that familiar with your system i could surely learn about it very fast.Also i am able to sign NDA if you want me to.

I'm looking for Full time job.I can do 2 shift's. Daily 16 hours, 8 hours two shifts .I am very flexible in payment issues and the prices are negotiable.Payment platform is PayPal.

If you are interested in my services you can PM here or reply to this post leaving your email and i will email you back Or mail me at

- Hotmail : supportfacility@hotmail.com
- Yahoo : qsuport@yahoo.com
- GTalk : supportfacility@gmail.com
- AIM : serverguruji