Good Knowledge Base Software?

[kylespringer]

Anyone know any good Knowledge Base Software, other then Kayako. I want something that isn't as expensive and looks good and can be integrated.

 

[AlexF]

Check out HelpExec; not too bad..

 

[niyogi]

There is Lore (popular) and KnowledgeBuilder (www.activecampaign.com) (although a little bit pricey).

 

[Gayble]

I've tried HelpExec before and I'd highly recommend it!

 

[ozlemtekin]

use cerberus

 

[eleven]

I use Kayako I agree the price is not one of its major selling points.. but it works well for me.

 

[wise]

Active Campaigns Support Trio blows away kayako in my opinion. If you only want the kb part - you can just buy it. Their software is great.

 

[mitridat]

Really good knowledge base software is KnowledgeBase Manager Pro

We use KnowledgeBase Manager Pro. It is really good knowledge base software that we have used and really happy with it. :thumbup: Tried to use several other solutions, but in most cases they are unclear and buggy :crash:

 

[romes]

I would also recommend HelpExec. Give em a try.

 

[handsonhosting]

I've used many over the years - kayako, whmcs, modernbill, cerbrus, intelidesk and more. I prefer using a KB system that is integrated with a helpdesk so that the knowledgebase will actually produce potential answers to customers before entering a ticket.

We use WHMCS here, but Kayako's system was pretty great in years past.

 

[Euvps]

You can use cerberus

 

[EpicNode-Henrik]

you can use whmcs or liveperson

 

[AH-Nick]

I use Kayako I agree the price is not one of its major selling points.. but it works well for me.

I'm also using Kayako for the last 2 companies I work for and found it easy to use and well supported by a large community and forums. I can't speak on other software as I know Kayako the best.

 

[romes]

WHMCS is widely used and is great. Not to mention it is easy to use as well. I use it for my company.

 

[CustomHosting]

I find the knowledgebase built into whmcs works well enough for my needs, depends if you want all the rest that comes with whmcs as well though

 

[engineerroy2008]

Check kbiki.com it is a good knowledge base software, dotnetpanel.com uses it check their site for its functioning.

 

[bobchrist]

You can also use Wordpress as Knowledge Base, it is easy to setup and customize.

 

[The-Pixel]

I thought thought WHMcs (Complete Solutions) knowledgebase was a well designed and easy for user or the person updating the knowledge.

 

[creativhost]

Kayako is th best around these days as the other features it has.

 

[romes]

Kayako is good, but I perfer WHMCS. WHMCS in my opinion is easier to use and is just overall kick arse.