I've been a happy Hostgator reseller (I have about 25 accounts) for the past three years or so. That all changed about three months ago.
Hostgator "upgraded" their control panels and WHM. I started noticing problems - web browser timeouts, MySQL errors, etc. The errors were pretty much across all of my MySQL sites on their shared server. It appeared to me to be a server problem. I contacted Hostgator a half dozen times via chat support, and was brushed off each time. I was told my databases needed "optimizing" and other such nonsense. I knew that it just didn't make sense for ALL of my databases on ALL sites to suddenly start generating errors unless there was a server problem, but I couldn't get Hostgator to look deeply into the problem.
Until last week, the problem was an irritant, with my customers becoming increasingly frustrated with the poor reliability of their web sites. Then the bottom fell out. All of my sites went down on Wednesday, without warning. A frantic message to Hostgator revealed that they were now in an "emergency" rebuild of their RAID server and the sites would essentially be down for two more days. I was forced to move a site to another host at my own expense.
To add insult to injury, while updating my credit card info with Hostgator, I discovered a $75 invoice from TWO YEARS ago that they had forgotten to bill me for. I brought it to their attention, expecting that they would write it off, considering the time and trouble their failure to act in a timely manner had cost me. My mistake. They insisted on my paying the TWO YEAR OLD invoice, and offered no more than to reimburse one month ($24.95) of hosting.
My advice: if you are looking for a host, use someone other than hostgator.
Hostgator "upgraded" their control panels and WHM. I started noticing problems - web browser timeouts, MySQL errors, etc. The errors were pretty much across all of my MySQL sites on their shared server. It appeared to me to be a server problem. I contacted Hostgator a half dozen times via chat support, and was brushed off each time. I was told my databases needed "optimizing" and other such nonsense. I knew that it just didn't make sense for ALL of my databases on ALL sites to suddenly start generating errors unless there was a server problem, but I couldn't get Hostgator to look deeply into the problem.
Until last week, the problem was an irritant, with my customers becoming increasingly frustrated with the poor reliability of their web sites. Then the bottom fell out. All of my sites went down on Wednesday, without warning. A frantic message to Hostgator revealed that they were now in an "emergency" rebuild of their RAID server and the sites would essentially be down for two more days. I was forced to move a site to another host at my own expense.
To add insult to injury, while updating my credit card info with Hostgator, I discovered a $75 invoice from TWO YEARS ago that they had forgotten to bill me for. I brought it to their attention, expecting that they would write it off, considering the time and trouble their failure to act in a timely manner had cost me. My mistake. They insisted on my paying the TWO YEAR OLD invoice, and offered no more than to reimburse one month ($24.95) of hosting.
My advice: if you are looking for a host, use someone other than hostgator.
