You are talking of your own clients or clients of resellers?
Clients of resellers. Sorry for not being mentioning that.
I don't know of anyone who provides support for even their resellers. If they did, I'd be interested in hearing about it!
We have live chat and a support ticket system. Resellers are responsible for their own clients. I don't know of anyone who provides support for even their resellers. If they did, I'd be interested in hearing about it!
We have live chat and a support ticket system. Resellers are responsible for their own clients. I don't know of anyone who provides support for even their resellers. If they did, I'd be interested in hearing about it!
I think the original question is kind of vague. Are you asking if any support at all is being offered for services? Who doesn't offer support...? I have never come across a company that didn't offer support. I'd be interested in hearing about it too!
Support client to client sounds interesting.... Isn't that what a forum is for...?
We have live chat and a support ticket system. Resellers are responsible for their own clients. I don't know of anyone who provides support for even their resellers. If they did, I'd be interested in hearing about it!
We have live chat and a support ticket system. Resellers are responsible for their own clients. I don't know of anyone who provides support for even their resellers. If they did, I'd be interested in hearing about it!
Sure thing, just tell me what I can do to shed a little light on the subject :agree:
In my experience, all the major hosts I've came across, do provide support to their resellers but their resellers only. Its like a pyramid structure - if their customer has an issue, they should contact their reseller and the reseller can contact the host if they are unable to provide relevant help. I think that's the only logical way to do it and I'll tell you why.
Generally, providing direct help to clients of resellers means you are overstepping their authority and undermining their service. If the customer knows that you are the end source of support and information, then why would they need their reseller at all?
Further more this will make your reseller extras like Private DNS and non-branded cPanel absolutely redundant - why put so much effort in hiding that you are a reselling another host's services, and then ignore all that by telling your clients who is really behind the curtain? :rolleyes2
Well I don't know about other companies offering end user support though our resellers clients don't know we provide the end user support.
We have built a custom WHMCS module which provides a whitelabel end user support experience. It works for us, our resellers and our resellers clients.
I'd assume others also have whitelabel end uesr support offerings also, otherwise there really is no point in it.
Further more this will make your reseller extras like Private DNS and non-branded cPanel absolutely redundant - why put so much effort in hiding that you are a reselling another host's services, and then ignore all that by telling your clients who is really behind the curtain? :rolleyes2