Do you use any Instand Messengers for support?
As far as Instand Messengers go I use AIM, msn and if you feel like chatting to me, and hearing my voice I offer Skype, along side my osTicket and email support.
Also is it worth it to provide a 1-800 number if you have <25 clients. At the moment only 2 people have asked me for my 1-800 number and I had to say I didn't have one. My question is if you can barely cover the costs is it worth the money?
As far as Instand Messengers go I use AIM, msn and if you feel like chatting to me, and hearing my voice I offer Skype, along side my osTicket and email support.
Also is it worth it to provide a 1-800 number if you have <25 clients. At the moment only 2 people have asked me for my 1-800 number and I had to say I didn't have one. My question is if you can barely cover the costs is it worth the money?