I have found myself using the cPanel File Manager more often lately. FTP is a pain when your trying to make changes quickly.
you know I been that way to lately. Plus I don't mind the cPanel file manager anyways.
I think it is important for a web hosting to offer a File Manager for uploading/downloading within the control panel.Sometimes you want to make changes quickly you don't
need to connect to your server via FTP if web hosting offer a File Manger,you can do this via File Manager.