most important features for Hosting business

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For me, the main features a hosting provider should have are:
1. reasonable price for the specifications of the packages that the company offers
2. money-back guarantee
3. uptime guarantee
4. wide variety of products and services
5. and of course 24/7/365 support
 
Last edited:
Rado_Ch said:
1. Not just Good, but Excellent Support. Both polite, knowledgeable and clear in their explanations. Able to understand client queries and knowing the right questions to ask if they don't. Always there, always fast to respond.

2. Great system administrators that understand the optimal server setup like they know their name. That goes for both setup, optimization and security.

3. A fully-featured solution - you have to have the essentials of your project at one place for easier management. Tools for web building, security certificates, SSH access etc. are used by almost everyone nowadays so don't make your clients look for them elsewhere.

4. Personal treatment - each client comes with their own personal projects that has its own requirements and means to achieve their goals. Those have to be addressed with the needed personal care and understanding. Knowing just that the "customer 325425 is using WP" just won't cut it.

5. Looking for the future - this corresponds with another important thing and that is being unique. In this large pool of hosts you have to know your business very well and always keep an eye on latest technology so you can always strive to get better and provide a better environment to your clients.

Just the first 5 that came to mind, there are certainly some others holding a different weight. :rolleyes2
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+1 to all these

I personally don't think price is a big one. I've been with expensive providers and their support has been the worst

Lower prices mean hosts need every customer they can get
 
1. Informed and fast support.
2. informative content
3. easy navigation/administration with website and control panel,
4. servers that run as expected.
5. Decent uptime
 
The companies website must work flawlessly and kept up to date.

The companies website must offer indepth plan details/limitations.

The companies FAQs must be current and detailed.

The company needs to offer live chat pre-sales support most hours of the day/night, and paid client support 24/7/365 with multiple methods.

The company must have a easily found link(s) to ALL terms and acceptable use policy including a privacy policy.
 
Quality hardware
Quality software at good prices (maybe retail prices)
24/7 Support
Network uptime of 99.95% +
maybe even bonuses for customers that buy larger quantities or for a longer period of time.
 
As per my point of view you need to check the below given points before choosing a provider :

1. Regular server security optimization.
2. Daily, weekly , monthly backup.
3. Up time.
4. Cost optimization.
5. Instant ticket or skype support.
6. managed or un-managed server

You can go for managed hosting provide as all the checkups related to server they handle regular basis .

Thanks
 
A lot of them actually, from backups to support, Server security, 24/7 human support, free technical support, upgrade options, managed services, quality of hardware, secure server locations etc.
 
main 5 features a hosting provider should have.
1. Support system
2. uptime
3. hardware/network
4. good communication skill
5. price___
 
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