Leasedlayer.com
Member
According to you What are the main 5 features a hosting provider should have?
4. Control panel that is always up to date and secured, last thing I want is my site being hacked.
Support really only applies to those that need it, a lot of our clients never ever open a support ticket as they know what they are doing. They prefer uptime over support, which of course removes the use of support, since nothing is wrong. But if a client does need support it is important to offer fast and accurate replies.
Hardware and network are also very important as it has to do with uptime. So in short, everything is connected to each other, if one link is missing it affects everything.
Support really only applies to those that need it, a lot of our clients never ever open a support ticket as they know what they are doing. They prefer uptime over support, which of course removes the use of support, since nothing is wrong. But if a client does need support it is important to offer fast and accurate replies.
Hardware and network are also very important as it has to do with uptime. So in short, everything is connected to each other, if one link is missing it affects everything.