I've heard their service is pretty reliable and I'm not too happy with my current provider so I signed up for Dathorn earlier today. Filled out the contact info and the credit card info and submitted it. Got an automatic email so I figured everything was allright. Backed up all my data and changed the ip addresses on my nameservers in GoDaddy. 6 hours later no confirmation email that WHM had been setup. I noticed in the original email there was a customer area l/p - tried that and it didnt work.
So I email support wondering whats going on. About 30-45 min later I get a one sentence reply saying my order was voided for possible fraud. I don't understand this. I filled out everything required on the signup form - then again I don't run a hosting company so I wouldn't know. What irritated me was that there was NOTHING ELSE in the reply. No mention of what to do next. Am I to assume they will take care of it? Am I to assume I should signup again? Well I sent a reply and have been waiting to hear back for a few hours. I thought there was 24/7 support - mine is a simple question.
All in all, first impression didn't really impress me much. Will keep you guys posted.
So I email support wondering whats going on. About 30-45 min later I get a one sentence reply saying my order was voided for possible fraud. I don't understand this. I filled out everything required on the signup form - then again I don't run a hosting company so I wouldn't know. What irritated me was that there was NOTHING ELSE in the reply. No mention of what to do next. Am I to assume they will take care of it? Am I to assume I should signup again? Well I sent a reply and have been waiting to hear back for a few hours. I thought there was 24/7 support - mine is a simple question.
All in all, first impression didn't really impress me much. Will keep you guys posted.