Strange Problem Client Is Having

[pyxishost]

Guess this is where this would go

One of my clients is having a problem of seeing my server. Everyone else can see it and even a guy down the street from him can see it. They both use the same ISP. I went through all the logs and cant see where he might be banned from the server.

He says he don't have a firewall but he has the netgear m182 wireless router. And he says theres nothing blocked and there is not any filters. Now what could be the problem with this. I have run out of options on what to check.

 

[TheOrbit]

Have him contact his ISP and see what is going on with the packets router over the wires. Another problem may be that he somehow went into a windows file and has your server IP blocked on the browsers from rececieving DNS errors. Hope this helps.

 

[datums]

Traceroute

Hello

You can have your customer try to traceroute from his home PC.
Maybe have his friend down the block try the same.

 

[NH-Benjamin]

I would suggest the following:

1) when they attempt to access your server have them run netstat to see if a connection is even made.

2) Do a traceroute and also have they tried to connect via IP or just via a domain or subdomain?

 

[ozarkhost]

See if they are running a proxy server that could be filtering you ip for some reason.

 

[pyxishost]

Sorry for the late reply. But the problem was with his ISP. They gave him a new IP and it worked like a charm.

Thank You for all your suggestions