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ThePlanet DC is reliable ? Really ? What you think ?:sad:
ThePlanet DC is reliable ? Really ? What you think ?:sad:
guys, everyone has outages.
How many servers were affected by this last outage? Does anyone have a link to the incident report?
I hate them. Outages happened way too often.
Recently made a switch to a new host and personally I think the lower prices are giving me even better service. Who would have thought?
I might give some other hosts a try but for now I am sticking with MyHosting.
For The Planet incident, there's been nothing OFFICIALLY released yet. There were TWO incidents. Once about 11:45pm Central Time which resulted in about an hour outage in the H1 facility. This was scheduled maintenance and a window of 7 hours was opened for this event, however it was not supposed to go offline.
The second incident happened at around 7:30am Central time and lasted at least an hour also. This even took down both the H1 and H2 facilities and has been attributed to a router in the network.
This took down thousands of servers (actual number not known). It also took out ALL of HostGator as their servers are in the H1 facility.
For us, it took down a couple hundred servers as not only do we have machines in both the H1 and H2 facility, but our DNS servers are located in each of these buildings (along with the Dallas servers).
We have setup external routing through another datacenter in order to get sites back online and functional.
Support at The Planet has been going down hill steadily since late 2009 for us. It is one of the primary reasons that we have moved hundreds of servers to alternate facilities. When you're spending $xx,xxx per month in hosting fees, you'd expect to be treated a little differently, and we were for many years, but for the past 8 months it's been a struggle even to get someone to call me back. My sales rep has all but fallen off the map with the occassional email about a special, but it used to be a monthly call organizing new servers etc.
The sales reps I have at two other facilities call me on a regular basis and we have a great relationship.
What frustrated me most about The Planet is that they had setup an external site last year when they had a major outage and used that site to keep everyone updated. Also updated via Twitter. This time however, the "status" site was gone, and nobody responding via Twitter at all. The main page offline, forums offline, phone numbers jammed, orbit offline - you name it. Very poor communication in this kind of event, which left us sitting on our hands here as we couldn't update our own customers either!
I agree, Conor. Downtime understandably happens, but not having any means of knowing what the status was during this outage and keeping everyone in the dark like that was bad business.
True, it happens. But those of us that consider our uptime a very important part of providing a reliable service see any downtime, no matter how insignificant, a failure of providing a high level of service.
Then you should be redundant yourself as well. There is no such thing as 100% uptime. No matter how redundant your provider is, things are going to break. It just happens.
That said, anyone who relies on their servers being up should have them in more than one place. :crash:
Of course there is no such thing as 100% uptime, but if your providers SLA stated a guaranteed amount of uptime, is it wrong to assume that is the level of service you should receive?