Your hoster may provide this support for your clients or if you feel you should do that yourself you may consider outsourcing to be the way out.But which is lower support costs? I would imagine that you need stronger skilled staff for resellers but more support for shared accounts for the same amount of revenue coming in.
So in terms of support, revenue, growth potential. What should I be focusing on? I'm really thinking to do shared and reseller or create two brands.. one for each.
Here's a very good explanation of the difference between shared and reselling plans. When I was choosing b/w shared and reselling, I went for shared, as I needed confidence, and the fact that I buy services from the upstream provider **********, and not from reseller means a lot to me.If you own a lot of sites or you would like to try selling space go with a reseller account. They do not cost to much at all and sometimes you will get much better support from the host if you have one.