I'm not talking about acceptable, okay, or even good. I want to create a service that would be incredibly awesome and exceed all expectations, the kind of service which seems to stand a few levels above all the others.
There are some things which are obvious, like high uptime, fast support, and good servers. So, what would it take for you to consider a service 10/10 or even 11/10 (if you ever rate that high)? What kind of behaviours and policies make you say 'wow' (in a good way)? What's the most important feature to you that a hosting service can provide? Is there any particular thing a web host has done for you (or that you've done for your customers as a web host) that really makes them super happy and excited to be a part of your service?
Thanks for all your great ideas!
There are some things which are obvious, like high uptime, fast support, and good servers. So, what would it take for you to consider a service 10/10 or even 11/10 (if you ever rate that high)? What kind of behaviours and policies make you say 'wow' (in a good way)? What's the most important feature to you that a hosting service can provide? Is there any particular thing a web host has done for you (or that you've done for your customers as a web host) that really makes them super happy and excited to be a part of your service?
Thanks for all your great ideas!