What to do if a client posts negative stuff about a company on a website?

[ladesign]

What would you do?

 

[handsonhosting]

Depends if it has any truth to the issue. If there's no truth, you can go after the person for libel/slander (can't remember which one applies to internet writings). If it's a public forum (or blog) you can always post a comment on the thread and explain the situation if you were in the right.

If you were in the wrong, then it's a lesson to learn, and even posting that can be helpful to others to see that you're changing your ways.

Finally, the last part, depending how damaging the information might be - you can use SEO to push their results down a few pages so nobody ever reads it. There's a thread here that touches on it called "reverse SEO" - but there are definitely some techniques that can be done and companies you can hire which will make that posting practically disappear.

So it really depends on what was being said, how damaging it is, and how you want to go after it.

 

[SenseiSteve]

This happens all the time on the Internet. Unfortunately, everything, good or bad, gets cached so you either seek ligitation, counter with your side of the story, ride it out or attempt to make it practically disappear via "damage control."

 

[HostColor]

If the client has got the point than you will have a lesson to learn. If they are not right, you'd say what do you think about the review. However negative reviews are part of the game and anyone should accept them. I never saw anyone to fell bad about a positive review even if they did not deserve it.

 

[junkie]

Negative reviews will happen. If you truly think the review is unwarranted, then simply reply with your side of the story and try to resolve the issue. If the issue can't be resolved, then move on. Some reviews actually turn into learning experiences.

 

[Liam D.]

If its on a forum I signup and defend myself or my company. If its in other forms, I'll try lots of ways to contact him and see what's wrong, and the reason why he's doing it to me or my company.

 

[asifarasool]

Online credibility for a website.

Try to offer quality services or products from your side. Reply your clients well in time and take pains in solving their problems. You will earn a good reputation and online credibility.

If there are negative reviews about your company or website, try to reply it from your site and resolve the issue. If your company is good, don't worry. The negative comments would not have long lasting effects on your business. Customers are smart and understand everything.

Keep on providing good service and leave rest up to God.

Negative comments may come up out of jealousy if you are good enough.

 

[ModulesGarden]

If client is right so that is some sort of lesson for you and your company, some goal to change. If he is not you can ignore it or try to reply to it and explain situation Violating the law is different pair of shoes of course.

 

[ZipServers]

I've found that if someone just wants to complain and you've done everything right, you can't make everyone happy. While most people will understand and you can set things good with them, there are others who will complain no matter what.

It's rampant on some other forums and I try not to reply unless we have to explain our side of the story. 9 times out of 10 the forum members stick up for us and point out the customer is being ridiculous.

That being said, we don't get a lot of these, but they do happen.

 

[boosthosting]

We are giving the clients best service we can as their hosting providers. Even after our efforts, if something goes wrong or some misunderstanding creeps in, we cannot avoid it.

One thing we can do if the claim of the customer is genuine is that openly ask for pardon and state that the mistake will never happen again (and make sure about that).

 

[HostPlate]

Doing business on internet, this would be inevitable. Google for PayPal stories, I'm pretty certain most of those stories are client's fault and not PayPal but this happens on net. Do your best to resolve the problem but you can't do much when you have a lot of users.

 

[defrauded1]

William Franklin

What would you do?

Yeah, William. You take on projects that you never finish and never refund the money for, and you get contractors to work for you that you never pay.

This happens all the time on the Internet. Unfortunately, everything, good or bad, gets cached so you either seek ligitation, counter with your side of the story, ride it out or attempt to make it practically disappear via "damage control."

William Franklin, the original poster and "proprietor" of "LA Design & Coding" of "12228 Venice Blvd, Suite 102 / Los Angeles, CA 90066" is the one who is defrauding people.

He is using this site to attempt to "reverse SEO" all the Google hits on his name and "company" that go to RipOffReports and other Fraud reports.

Go here for more details: http://williamfranklinfraud.blogspot.com/

BTW: If you look up that address above in Google Street View, you'll quickly find that it is a retail strip mall, with no "dot com" companies doing business there.

| Fraud | 323-739-4167 | sales@ladesignandcoding.com | william franklin fraud

 

[Hostestate-Mae]

William Franklin, the original poster and "proprietor" of "LA Design & Coding" of "12228 Venice Blvd, Suite 102 / Los Angeles, CA 90066" is the one who is defrauding people.

He is using this site to attempt to "reverse SEO" all the Google hits on his name and "company" that go to RipOffReports and other Fraud reports.

Go here for more details: http://williamfranklinfraud.blogspot.com/

BTW: If you look up that address above in Google Street View, you'll quickly find that it is a retail strip mall, with no "dot com" companies doing business there.

I wonder what will be the OP respond to this.

If the client gave you a bad review it is still better to settle in privately and let people know about the outcome. I find it unprofessional if 2 people are arguing in public because of the service they received or didn't receive. Private talk is still important for me.

 

[defrauded1]

I find it unprofessional if 2 people are arguing in public because of the service they received or didn't receive. Private talk is still important for me.

You misunderstand. This individual is not a legitimate designer, developer, or hoster. In fact, I haven't been able to find one client or employee who IS happy with him, or who HAS gotten what they paid or worked for.

Please check this link, which provides voluminous links to William Franklin's many frauds.

I am only posting here to defuse Mr. Franklin's attempts to reverse SEO his own bad acts and their consequences. Look at the posts he has made here: most of them are borderline comment spam, and are being made only to boost the number of "good" links to his site, while serving to sink the "bad" ones that he prefer his victims not see.

Again, Mr. Franklin is NOT in Los Angeles, California. He is in Newport, Kentucky.

 

[Hostestate-Mae]

You misunderstand. This individual is not a legitimate designer, developer, or hoster. In fact, I haven't been able to find one client or employee who IS happy with him, or who HAS gotten what they paid or worked for.

Please check this link, which provides voluminous links to William Franklin's many frauds.

I am only posting here to defuse Mr. Franklin's attempts to reverse SEO his own bad acts and their consequences. Look at the posts he has made here: most of them are borderline comment spam, and are being made only to boost the number of "good" links to his site, while serving to sink the "bad" ones that he prefer his victims not see.

Again, Mr. Franklin is NOT in Los Angeles, California. He is in Newport, Kentucky.

You know what I am not trying to defend the OP when I said "I find it unprofessional if 2 people are arguing in public because of the service they received or didn't receive. Private talk is still important for me." I simply answer the OP's question which is what to do if client post negative stuff about company/website? I even said that I am waiting for the OP's respond/reaction on your complain. I do understand that you did had a bad experience with him and some other people (as what you mentioned) I am wondering which part did I misunderstood?

 

[defrauded1]

I am wondering which part did I misunderstood?

That you're not responding to OP, the website developer, but rather, OP, the straight-up scam artist that's been at it for fifteen years. The guy's scammed at least four people in the last month alone, to judge by the comments section of the http://williamfranklinfraud.blogspot.com site.

His purpose here has not been to ask a legitimate questions or make legitimate posts, but rather, to attempt to guarantee that "benign" things come up when people search for "LA Design & Coding". (The hostingdiscussion.com results were coming up "Page 1", but have recently shifted back down to Page 2 as linked above.)

My purpose is to make sure this guy can't whitewash his own history. Anyone who arrives here looking for some history on William Franklin is encouraged to sever their involvement with him immediately, and if money is involved, to immediately file a report with your local law enforcement and the FBI's Internet Crime Complaint Center.

 

[Hostestate-Mae]

That you're not responding to OP, the website developer, but rather, OP, the straight-up scam artist that's been at it for fifteen years.

You know what I don't even know this person. Thank you for letting me know that I should stay away from here.

 

[defrauded1]

This forum has nothing to do with it. It is merely the avenue via which this person has chosen to attempt to whitewash a bad history.

He's tried in the past to do business under other names, but it seems that all the payment methods that would allow him that luxury have been denied him. So, now he's dependent on Western Union, which requires the use of a real name with valid ID.

 

[Artashes]

I wonder what will be the OP respond to this.

There is always two sides of the story. It is too easy to sign up on a forum and post a story like that if your intention is to disrupt someone's reputation.

defrauded1, so am I understanding you correctly - you have had no personal experience working with the company?

 

[defrauded1]

There is always two sides of the story. It is too easy to sign up on a forum and post a story like that if your intention is to disrupt someone's reputation.

defrauded1, so am I understanding you correctly - you have had no personal experience working with the company?

Oh, I've had experience alright. But no, don't just listen to me. I've already linked the one blog. Here's his file on Rip Off Report: http://www.ripoffreport.com/Search/william-franklin.aspx

One of those listed isn't "the" William Franklin we're talking about. The rest of them very much are.

I don't care if anyone believes me or not. Just by giving people the chance to make their own judgments, I figure I'm doing my bit for King & Country, as they say.

Edit: Or, how about all of these?

* Huge Web Hosting Scam - WNY Servers, William Franklin http://www.webhostingtalk.com/showthread.php?p=2701831
* Huge Web Hosting Scam - WNY Servers, William Franklin http://www.webhostingtalk.com/showthread.php?s=&threadid=349694
* William Franklin @ it again! Scamming Developers out of Thousands sinc '04 http://www.webhostingtalk.com/showthread.php?t=616300
Freelance Scam Update http://www.webhostingtalk.com/showthread.php?t=627734
* Myhostingdeals.com - A Little Sleazy http://www.webhostingtalk.com/showthread.php?t=333050
* GLOBAL INFUSION SCAM - Freddie Avila http://www.scam.com/showthread.php?p=833305
* Huge Web Hosting Scam - WNY Servers, William Franklin http://www.hosthideout.com/showthread.php?t=15872
* A con man, scam artist, criminal! BEWARE! http://web.archive.org/web/20070506...soft.public.webhost.windows/messages/470.html
* Huge Web Hosting Scam - WNY Servers, William Franklin http://web.archive.org/web/20051015035157/www.idigforums.com/archives/2004/12/03/
* A con man, scam artist, criminal! BEWARE! http://groups.google.com/group/alt....c?q="william+franklin"+fraud#f4e626b2106017ac
* "scam alert" http://siteownersforums.com/archive/index.php/t-12170.html
* Huge Web Hosting Scam - William Franklin, WNY Server http://groups.google.com/group/alt....c0?q="william+franklin"+scam#fcf8b87681d58dc0
* Beware William Franklin Scam http://groups.google.com/group/clie...06?q="william+franklin"+scam#9161507d40c1bb06