Originally Posted by cheapdedicated
Ohhh Thanx I get it now. I would definately be interested to also know how one does it
As i am a one man band i still state 24/7 support
I have an extensive Knowledgebase and emails
I have the WHMCS Support Extended module which gives a message when i am not available
The times i am guaranteed to be at my PC are
this does not say i wont be at the PC at other times, also if a client asks for support at 22:55 i wont suddenly stop at 23:00, i will continue helping the client until they are satisfied.