I've had a HORRIBLE experience with Prontohost. I hope this is the right place to put this, so it will hopefully spare others from being "taken" by this company.
I have only had service with them for 3 days, (which I've cancelled) and in the that time, I've had nothing but hassles, and rudeness.
I had a reseller acct. with WHM, which wasn't functioning correctly, because I couldn't access any accounts I setup. When I contacted them about this, they put the blame back on me, and told me to change the password. (Which DIDN'T work, fyi)
At about the same time, I had to put in a 2nd ticket to find out if Zen Optimizer was installed, as I need it for a script I want to install. I was told:
"This is not a high priority issue and was delayed in our support system.
Please do not abuse the priority system. To verify zend optimizer is installed please check with a PHP info script.
ExCUSE ME? It's abuse to ask a question??
I was, and AM furious about this kind of treatment, and they never bothered to fix my previous problem, AND, refuse to give my money back.
These people are CROOKS! Stay away from them for your sanity and productivity!