Just though I'd add:
My domain I registered with them expires in 4 days and they've given me bull. They will not allow me to renew the domain as they "deleted" it
I registered my domain value-hostingz.com with you guys and when I canceled my account you guys deleted my account for client area. In doing so, I don't have access to my domain.
I know it expires next month and I'd like to renew it.
Dougles replied at 18:24 asking for the E-Mail address on the account. I replied at I replied at 22:25 with it.
Staff 31/12/2010 08:46
The domain already dropped with the account.
At that point I turned mad based on his response and my experience with them at the beginning of 2010
It couldn't have dropped as I'm still using it. This domain was registered BY you guys in YOUR domain reseller account and I paid for it. If this is not renewed, or I can't transfer it out, I will have no choice but to go public about your shady services once again.
I'm still awaiting a response on this...
In case you need it, here is details:
Registration Service Provided By: GALAXY-WEBHOST
Domain Name: VALUE-HOSTINGZ.COM
Jerry McCosar ()
9304 E. Saddle DR.
Creation Date: 07-Jan-2010
Expiration Date: 07-Jan-2011
Staff 03/01/2011 08:03
We do apologies for the inconvenience for this matter, but as i can see that the domain was registered with the reseller account you had with us. You did ask us to terminate the whole account as we did we removed it. No ticket history shows that you requested the domain to be handed over to you. Further or less we may have the domain under our position, but its not in our system so it will be hard to verify the owner of the domain even if your sending an email from the domain it self.
There is no point of you coming here and harassing our company by saying you will post reviews about our "shady customer service" we will not accept any attacks or threats toward our company. Please read our terms of service and comply with it.
What other host here deletes a Domain your client paid for because your client requested their HOSTING is terminated? I know I don't...
Thanks for your reply.
It is in your position, I'm sending E-Mail via domain, PLUS I gave you the domain whois. That's ok though. I was prepared for you guys to pull this crap.
The reason I posted everything was so you could see the date and time of each reply. This is how quick the support was too..