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  Post #16 (permalink)   02-28-2011, 05:31 PM
HD Newbie
 
Join Date: Dec 2010
Posts: 25

Status: bigcaat is offline
Thanks!
 
 
 


Old
  Post #17 (permalink)   03-02-2011, 09:57 PM
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Join Date: Jan 2011
Posts: 45

Status: Aquickhost is offline
glad to see you that you got a good choice. keep up!
 
 
 


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  Post #18 (permalink)   03-11-2011, 03:04 AM
Account Disabled
 
Join Date: Mar 2011
Posts: 5

Status: TheProgrammer is offline
CUSTOMER SERVICE SUCKS.

The hosting itself is good, but they has lousy customer support. I called the toll free number because they took payment out of my credit card a week before my hosting was due to lapse. When I called they directed me to an email , I have been bombarded with automated responses and thus far have only been able to cancel my account. It takes 7-10 days for the refund to process, which doesn't make much sense considering a 54 dollar charge was taken off of my card a week before my hosting was supposed to lapse.

I do not recommend them. The price make you want to buy there service, but the customer service is lousy and it's not worth the hassle.
 
 
 


Old
  Post #19 (permalink)   03-11-2011, 11:18 PM
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Join Date: Apr 2003
Posts: 9,764

Status: Artashes is offline
TheProgrammer, what URL are you hosting with the company?
 
 
 


Old
  Post #20 (permalink)   03-12-2011, 09:09 AM
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Join Date: Mar 2011
Location: DeWitt, Arkansas
Posts: 105

Status: jmatos is offline
It sounds like you had a horrible experience, and some pretty sorry technical support if you ask me.
 
 
 


Old
  Post #21 (permalink)   02-22-2012, 03:50 AM
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Join Date: Feb 2012
Posts: 1

Status: toestepper is offline
I've been with Monte Carlo for two years now and have been pretty much dissatisfied with the service. We had concerns about going over our bandwidth and Christian told my webmaster that it wouldn't be a problem....now apparently it's a problem since I want to change hosts and he's slapped me with a $200+ bill for overages for the past year. No monthly invoice, no notice that we were now going to be charged (the first year there were no overage charges). He's now shut down my website because he's holding my domain hostage. He replaced me, the owner, as the registrar on my domains and he's intercepted my requests for my EPP codes. He then bogusly shut down my access to my domain management area and cancelled them. They are paid in full and are not due for several weeks...he is holding everything hostage until I pay for a year's worth of more hosting and all these overages. He claims because I pay yearly I'm not entitled to any monthly invoice, although my other server's always invoiced monthly. It's lousy business practices. He's very deceptive and now he's a bully. I want my registrar back, I want my EPP codes released to ME, the owner of the site.

He claimes he only partially suspended my account...yeah, the part that controls my EPP numbers....how clever of him. No one ever authorized his replacing my information on my domain registrations...EVER.

The service this past year has been atrocious...lots of downtime, outrageously slow response on my website, ridiculous problems involving our email access. We've keep getting blacklisted for his spam issues in addition to his blaming all his downtime to our website as the culprit, only to have to retract that statement later, when he figured out what he was doing.

He's offered to 'forgive' our overages if we sign up for another year of this crap and move up to a more expensive plan....why didn't he offer that all year long as we were experiencing overages...and all the overages are from the hundreds of indexing bots on our site...that we can't keep out..our traffic isn't any different than it was before we moved to him...

Somehow, at his end, our files were compromised by an outside spamming source...we've spent hours and hours trying to figure out messes stemming from his hosting issues...and he has the gall to bill us? I'm furious with him and his wife.
 
 
 


Old
  Post #22 (permalink)   04-05-2012, 10:15 AM
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Join Date: Feb 2012
Posts: 88

Status: webhostpython is offline
Oh wow toestepper, keep us updated on how thats going, and how it ends up.
 
 
 
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