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  Post #16 (permalink)   01-28-2011, 09:05 PM
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Well two sides to a story or not, you cant swear at clients.

He appologized and said I would get my cash back, I said it is fine.

I was angry that he stole money, fair enough it was only for a personal thing but still, it is fraud I don't care about two sides, you just cannot do that.
Clearly things have got to him.

I cleared it up and told him to chill, but I am frankly shocked.

I was angry because I had someone defraud me of cash, asked why and got bye bye.

All sorted now, but really, cannot see the need for a provider to loose it so bad.

He said there were spammers on his server and they obviously did something, so all servers were turned off and the dc was not giving him a refund.
Don't know why it ended up like that from a client mad at them getting ripped off, if I did that, I would be broke.
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  Post #17 (permalink)   01-28-2011, 09:07 PM
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Quote:
Originally Posted by Hostigation View Post
I would say no, just read it last night, was quite shocked.
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  Post #18 (permalink)   01-28-2011, 09:31 PM
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Quote:
Originally Posted by Paul0130 View Post
Well two sides to a story or not, you cant swear at clients.
So true.

Quote:
Originally Posted by Paul0130 View Post
He said there were spammers on his server and they obviously did something, so all servers were turned off and the dc was not giving him a refund.
Yea, I was hoping for something a little more interesting than that to justify his abrasive (and extremely offensive) messages. Just confirms that this guy is clearly inexperienced in this industry (and life). Somebody who speaks to ANYBODY like that has no place in a customer oriented business, nor any role that deals with people. Pathetic!

If nothing else, you got an interesting story out of it. Maybe it was worth the couple of bucks.
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  Post #19 (permalink)   01-28-2011, 11:25 PM
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Quote:
Originally Posted by PVT-Jordan View Post
So true.



Yea, I was hoping for something a little more interesting than that to justify his abrasive (and extremely offensive) messages. Just confirms that this guy is clearly inexperienced in this industry (and life). Somebody who speaks to ANYBODY like that has no place in a customer oriented business, nor any role that deals with people. Pathetic!

If nothing else, you got an interesting story out of it. Maybe it was worth the couple of bucks.
It actually was worth the bucks just on the tickets,

Just shows how many people are angry because they are not making bucks, eek.
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  Post #20 (permalink)   01-29-2011, 10:08 AM
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Interesting responses from "M Bacon" on the WHT forums too - definitely from the responses (public or private) they're a huge black mark on the face of the company. Hopefuly they can get over it and pull their big boy pants up and start conducting business professionally.

Internally our staff often get frustrated with spammers, hackers and fakes, however they're still individuals and are treated as such in tickets and other mediums. The only big issue that we have is in our chat system when someone swears at our staff. The person gets ONE warning, then the chat is terminated and the user is forced to use tickets. Neither side needs the abuse.
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  Post #21 (permalink)   01-29-2011, 02:28 PM
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Quote:
Originally Posted by Bitcable View Post
Totally unprofessional. How can he expect to stay in business with service like that?

Personally, I think he presents himself as a 13 year old reseller...
Definitely! If not run by a teenager, it's someone that obviously could care less about the reputation of their company.

If he's not making money and that is how he treats customers, why bother?
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Old
  Post #22 (permalink)   02-04-2011, 08:52 PM
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He used bad language first. He got a refund anyways.
 
 


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  Post #23 (permalink)   02-04-2011, 09:36 PM
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Despite the language used by your “client” your replies are offensive. Given the abusive manner in which he was terminated without being told the reason for such a termination and all the other circumstances outlined above in the previous posts I’m taken aback that your account is still active on these forums and WHT with offers being presented in the shared hosting section. I wouldn’t wish for such a person or business representing the hosting industry. Clearly, you have no grasp of ethics or morals and regardless of the consequences your replies have caused you simply don’t mind. Your statement of “He used bad language first. He got a refund anyways.” sounds like something my 4 year old nephew would say.

Good luck on your business ventures and I am sure this attitude is only a teaspoon for what present or future clients must take delivery of.
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  Post #24 (permalink)   02-04-2011, 10:09 PM
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I cannot change the past. No matter what I say will turn this thread into "crap". After this reply, I am done in responding to these replies since I screwed up beyond "repair" in your opinion.

I do not think that guy found it offensive obviously with his attitude. I will block whoever curses at me from now on since everybody and his brother likes to post everything he or she says.

You are saying that I act like a kid just because you do not like the language used. Simple as that.

He should not of re-posted that language or said what he said in the first place since he runs a hosting company. He should of just posted what he thought. I used repulsive offensive language that you see in a R Rated film, Music, or Video Games. My bad. I did not know people did not make mistakes or actually got angry for that matter or got stressed/fed up with life. They have anger management for a reason.

Last edited by rlshosting : 02-04-2011 at 10:25 PM.
 
 


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  Post #25 (permalink)   02-04-2011, 11:03 PM
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Here is what I said on WHT:
True. I need to really get myself together and ignore the abusive behavior since it's not true what he said. If I did that at my workplace, they would ice me right away. You can't get anywhere in life by listening to abusive behavior. You have to draw the line somewhere. I need to tell them that I don't like your behavior and move on.
 
 


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  Post #26 (permalink)   02-04-2011, 11:12 PM
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Quote:
Originally Posted by rlshosting View Post
He used bad language first. He got a refund anyways.
The maturity level here is astonishing. I can't remember the last time I've heard anyone over the age of 7 say "He did it first." Regardless of how the clients behave, every situation should be approached with professionalism and dignity. At the very least, you should fully expect every client to turn around and post their experience on a forum like this. So in those cases, wouldn't it be better to say that you responded professionally and tried your best to resolve the issue with your client?

Moving forward, this is a great learning opportunity not only for you, but for others starting out in the industry (or in any customer-service oriented business). Clients react strongly to poor service, but they react even more to disrespect.
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Last edited by PVT-Jordan : 02-04-2011 at 11:26 PM. Reason: grammar
 
 


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  Post #27 (permalink)   02-04-2011, 11:24 PM
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Yep. It doesn't matter who did it first. We both acted unprofessional.
 
 


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  Post #28 (permalink)   02-05-2011, 09:21 AM
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It starts with giving the provider the opportunity to solve his problems. Or at least contact them first prior to filing a PayPal dispute. Try to solve it first and if they don't wanna cooperate than you are free to create a dispute as final remedy.
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  Post #29 (permalink)   02-05-2011, 04:41 PM
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I would be extremely angry if this was my own situation.

You should contact the BBB and/or file at your small claims court for these kinds of matters. The small claims court will not need an attorney if you do it right as its fairly easy enough.
 
 


Old
  Post #30 (permalink)   02-06-2011, 03:36 AM
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I am very sorry for this situation and I assure you this won't happen again under any circumstances no matter what happens. We cannot change the past but we can prevent this from happening again. Please give us a second chance to be your hosting provider. We do take this seriously and regret this from happening. We will do anything in our power to prevent this from happening again.

Last edited by rlshosting : 02-06-2011 at 03:38 AM.
 
 
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