Originally Posted by ldcdc
Thank you for the explanations. Who was your previous host? Can you share your website with us?
Previous host was Omnis Networks. I was with them for over 2 years with three different sites. (One I managed for a non-profit; two were mine.) While they *were* a reliable host with rather meager/non-technical customer support, their attitude towards their customers as of late has been nothing to write home about... to say the least.
While I had already decided to find another host for compounding reasons, this last weekend hammered home the decision: they had a MySQL server failure, coupled with a lack of backup tapes for 5 weeks worth of data (!!!!), coupled with a supposed local power outage that kept all their servers offline for about 4 hours over the weekend! And this is a company that advertises "nightly backups" and "diesel generator backup power" among other things.
A bunch of people hosting there lost some good sized $$. Guess that brings home the rule of not relying on your host to backup your data. I'm not running a dbase, so I wasn't bothered, except for the downtime - which irked me enough since this is a busy season, even for little ol' me. But there are a bunch of folks over there talking class-action lawsuit.
While what happened was terrible, and showed a total lack of competance on the part of Omnis, I don't necessarily see that they did anything that breaks their "Terms of Service." As usual, hosts are not ultimately responsible for backups, keeping their sites up when the power is down, blah blah blah. While it's good business practice to actually provide what you advertise, it's not criminal if you end up excluding those items in the Terms of Service. Lesson to all - read the fine print!
Anyway... my meager site is listed below. My DNS changes are still working their way through the system, so you might see my old site at Omnis. If so, don't complain to me if it's slow or offline!