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  Post #1 (permalink)   11-25-2005, 09:49 PM
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i just signed up with site5 and i am already pissed off.. they claim to have 24/7 customer support yet i havent gotten a single response from these people all day.. ive tried everything.. the only response i got was in their forum one of their guys told me to not post my problem in another thread.. what a joke
 
 
 


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  Post #2 (permalink)   11-25-2005, 10:05 PM
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this is the only response i got from their customer service in 9 and a half hours

"You are not being ignored, I am currently trying to find the status of your ticket. However, if you wish I'll stop my efforts"

u can always tell when a company is owned by a kid
 
 
 


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  Post #3 (permalink)   11-25-2005, 10:40 PM
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Im pretty sure it is not owned by a kid. It is owned by Matt lIghtner and someone else, who are both atleast 25. I highly doubt that was them on the other end of the live help, but you never know.
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  Post #4 (permalink)   11-25-2005, 10:45 PM
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25 is a kid
 
 
 


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  Post #5 (permalink)   11-26-2005, 12:01 AM
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Not in my books
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  Post #6 (permalink)   11-26-2005, 12:10 AM
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May be the support rep (employee of site5) who handled your ticket is not as proffessional as he should have been.
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  Post #7 (permalink)   11-26-2005, 02:04 AM
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Quote:
Originally Posted by satnone
25 is a kid
15 is a kid. 25 is an adult.

So far we have seen you portray Site5 as an Evil company. Matt and his team, to my knowledge, have respectable status and reputation within the industry.

Could you please post the screenshots of your tickets, especially the one where you received this statement: "You are not being ignored, I am currently trying to find the status of your ticket. However, if you wish I'll stop my efforts." I would like to see what has made a technical support representative to respond that way.

Also, what is the URL that you host with Site5?

Thank you.

Best,
 
 
 


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  Post #8 (permalink)   11-26-2005, 05:49 AM
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Quote:
Originally Posted by Artashes
15 is a kid. 25 is an adult.

So far we have seen you portray Site5 as an Evil company. Matt and his team, to my knowledge, have respectable status and reputation within the industry.

Could you please post the screenshots of your tickets, especially the one where you received this statement: "You are not being ignored, I am currently trying to find the status of your ticket. However, if you wish I'll stop my efforts." I would like to see what has made a technical support representative to respond that way.

Also, what is the URL that you host with Site5?

Thank you.

Best,

25 is not a child yes ill go with that but to me anyone in their 20s is still what ide call a kid and im sure many others would too..

but anyways im not saying theyre evil.. they just have pretty bad customer service or a few bad employees.. when it takes 9 and a half hours to get a response.. and that was not a response to my ticket.. that was just a response to a post of mine in their forum.. i figured nobody was looking at the thread anymore so i posted in a completely different section of the forum.. heres the private messages..

Originally Posted by satnone
Quote:
Originally Posted by Steven Byrd
Hello,

I know that you are frustrated with support, however, posting your frustrations in every thread you can find and creating others will NOT help you. (i posted in 2 threads.. far from every thread - u can even search their forum if u wish) Please refrain from doing so.


so obviously i am being seen just completely ignored... ok then thats all i needed to know.

You are not being ignored, I am currently trying to find the status of your ticket. However, if you wish I'll stop my efforts.

if its that obvious to him that i posted again about the same problem then he obviously was reading them and knew what was going on and didnt do anything about it.. if something is difficult and u cant fix it right away thats completely understandable.. but u dont just ignore the person in the mean time.. u send them a message and let them know its gonna take a while... but apparently that wasnt the case.. they were either ignoring me or theyre just incompetent.

either way im just letting u guys know what im gong through so u can decide for yourselves.. maybe this was just unfortunate that i ran into these people right away.. maybe i wont have anymore problems.. hopefully that will be the case.. im sure most other webhosts out there r a lot worse.. the whole time i was searching forums for a good webhost all i could think about is how no matter who i end up going with there will most likely be problems.. like any companies u sign up with...

Last edited by satnone : 11-26-2005 at 06:03 AM.
 
 
 


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  Post #9 (permalink)   11-26-2005, 07:50 AM
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Quote:
Originally Posted by Artashes
15 is a kid. 25 is an adult.

So far we have seen you portray Site5 as an Evil company. Matt and his team, to my knowledge, have respectable status and reputation within the industry.

Could you please post the screenshots of your tickets, especially the one where you received this statement: "You are not being ignored, I am currently trying to find the status of your ticket. However, if you wish I'll stop my efforts." I would like to see what has made a technical support representative to respond that way.

Also, what is the URL that you host with Site5?

Thank you.

Best,
I agree with Artashes with regards to a 25 year old being considered an adult. Not sure why you'd suggest that a 25 year old is a "kid".

Satnone, while the reply you received from tech support appears to be unprofessional and inappropriate, I have to wonder what precipitated it. So as Artashes has already requested, can you please post a screenshot of your ticket (including the message you submitted prior to that reply)?

As you know, there are always 3 sides to a story - your side, their side, and the truth.

Vito
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  Post #10 (permalink)   11-26-2005, 08:20 AM
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Quote:
Originally Posted by satnone
25 is a kid
You just made my day.

I haven't been called a kid in a long time. I am 25.

Simon
 
 
 


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  Post #11 (permalink)   11-26-2005, 09:56 AM
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Quote:
Originally Posted by vito
I agree with Artashes with regards to a 25 year old being considered an adult. Not sure why you'd suggest that a 25 year old is a "kid".

Satnone, while the reply you received from tech support appears to be unprofessional and inappropriate, I have to wonder what precipitated it. So as Artashes has already requested, can you please post a screenshot of your ticket (including the message you submitted prior to that reply)?

As you know, there are always 3 sides to a story - your side, their side, and the truth.

Vito

the whole pm conversation is in my last post.. theres really nothing else to it.. if u want u can search the forum and read my posts on the thread.. bottom line is i was ignored.

i wouldnt call an adult "child" or a child "adult" but depending on what the person is like i might call them a kid no matter what the age.. most likely not if theyre over 30 though.. but u never know haha

Last edited by satnone : 11-26-2005 at 10:02 AM.
 
 
 


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  Post #12 (permalink)   11-26-2005, 10:42 AM
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Do you know what a screenshot is? A screenshot isn't copying any pasting words.
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  Post #13 (permalink)   11-26-2005, 01:45 PM
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satnone do you currently have a domain name that is hosted with this comany? Do you have proof to show us?
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  Post #14 (permalink)   11-26-2005, 02:22 PM
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wow.. ok then.. a bit of trouble but ok.. not sure why u guys r all so defensive of some company.. all companies do this kinda stuff.. but yeah whatever let me get a screen shot for u.. not sure what u are looking for...

http://www.grabyourgat.com/77.jpg

heres one of my sites hosted on site5

www.freightalicious.com
 
 
 


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  Post #15 (permalink)   11-26-2005, 02:39 PM
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heres screenshots of the second ticket i opened about 5 hours later also... note the times - average response time and times between responses

http://www.grabyourgat.com/78.jpg
http://www.grabyourgat.com/79.jpg
http://www.grabyourgat.com/80.jpg
 
 
 
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