I need to inform everyone about what just happened to my account, years and years of priceless data, information security, all at the hands of Kevin, the P4Host president and administrator, and warn anyone currently with this unprofessional, subpar group that is about to be sought after by CU's legal team.
I have been with P4Host naively for 2 years, with occasional problems and what I realized 3 weeks ago was relatively expensive, slow webhosting service and horribly unstable, insecure data storage (had two people hack into my account from overseas and plant trojans).
When it came time to renew with P4Host, a struggling hosting service that cannot keep up with the likes of iPowerWeb and others providing far superior service and prices, I asked for a full backup of my data, even though I was going to stay with the company. For two weeks the administration denied support, would not offer a backup for what seemed like a reluctance to deliver all of the data because as long as they have control over it, I have to pay them. 'Tom' asked me why I was backing up my data, before ever offering support, closed down connections, and I had to call and raise a huge fuss to finally Kevin's attention. I had made one successful backup in cpanel, and then it suddenly died, and the remaining backups were suspiciously "hidden from view" from then on. After two weeks of complaints and support attempts around the clock Kevin finally chimed in and said "it's there I promise" and then finally learned of some "problem" displaying files over 2 gigabytes in Apache, a googled link pointing to *nothing*, and blamed that.
After more horrible support and run-arounds and emails demanding money, I raised a huge fuss because my entire life revolves around this webpage, over 2 gigs of research and public data. Kevin then SUSPENDED my account, and demanded a *faxed apology* or he would delete my data!!!
To make things even more unbelievable, when I had a student socially engineer him to unsuspend it, I got my hosting company I registered with 2 weeks prior to handle the transfer. Files were mysteriously hidden, connections dropped, files lost, and the end result was THOUSANDS of files less than my original log a month prior.
After calling, Kevin shouted obscenities for me leaving, deleted my files, and I am left with nothing. All of my data I needed from weeks before this company fraudulently tampered with my property is now gone. He blocked iPowerWeb and my home phone numbers from calling the support line. He has deleted the files and will not allow me even a DAY to finally transfer my data after I finally got setup with another webhost! This man Kevin, who I will be getting to know very well the next couple of months, behaves like a child, and I warn everyone, this service is being run by unprofessional, uninformed, theives!!
It is like the low level movers moving your life from one side of the country to the other, do a poor job, then hide your property in a warehouse until you pay them more money to move the rest, then "accidently" lose 25% of your stuff when you finally track it down.
The Better Business Bureau has been alerted and for all you, IF YOU ARE WITH THEM BACK UP YOUR DATA NOW BEFORE P4HOST GETS A FIRM HOLD ON IT. They charge 400% more than other hosting companies, for FAR LESS DATA AMOUNTS AND BANDWIDTH, and horribly slow service!!!!! Now that you realize you should move, GET YOUR BACKUPS NOW INSTEAD OF WAITING FOR ANOTHER INVOICE!!!
I'm posting this message on all of the webhosting forums, emailed CNET, BBB sites, and will most likely have to fly into California with our attornies to recover this data.
If you need email proof and screenshots to correborate this, please email me at firstname.lastname@example.org
and I will send you a zip file.
Kevin is a highly unprofessional, extortionist, theif who is abusing his service for his own strange personal and financial enjoyment.
Everyone, look at iPowerWeb, there service is EXCELLENT and they have been helping me personally 24/7 with this!!!! They even gave me their home cell phone numbers! 10 GIGS, 250 GIG Bandwidth, 5.95 a MONTH!
This is the most ridiculous situation I have ever been in and I have lost over $100,000 worth of research and development, including personal files he deleted!