Customer Service and Support Issues

A forum for discussing customer service and support issues from support software to advice about supporting your customers.
zalvis
Support Escalation Rules
Replies
3
Views
546
JackieJim
JackieJim
E
Preferred Ticket Support System
3 4 5
Replies
82
Views
30,621
georgedatacenter
G
SenseiSteve
Phone support - How important is it in the hosting industry
2
Replies
26
Views
6,899
ComputeAxis
ComputeAxis
zalvis
Which software you are using to offer support to your clients?
Replies
14
Views
1,434
CanSpace
CanSpace
SenseiSteve
Fixing the client?
Replies
11
Views
4,996
Rabisu
Rabisu
SenseiSteve
Issuing Refunds to Accounts Terminated for Abuse
Replies
4
Views
1,330
thcservers
thcservers
Internxt
Email vs. Comments: Which is Better?
Replies
10
Views
2,138
NetRay
NetRay
vpsdom
Which chat is better to use?
Replies
11
Views
2,275
John @ S4
John @ S4
L
Best Live Chat
8 9 10
Replies
192
Views
57,357
RefinedHost
RefinedHost
Mason_TierNet
Removing a Fraudulent Negative Review...
Replies
16
Views
16,754
whmcsguru
whmcsguru
SenseiSteve
What are some "extra one percent" efforts that can reduce customer churn?
Replies
7
Views
3,514
easyhostmedia
easyhostmedia
SenseiSteve
Attitude is key
Replies
2
Views
6,590
Colin S
Colin S
SenseiSteve
Support personnel profiles
Replies
4
Views
3,155
bigredseo
bigredseo
I
Social media support in the hosting business
Replies
9
Views
3,607
systemfreaks
systemfreaks
SenseiSteve
Live chat. What happens when it's not live?
2
Replies
21
Views
23,347
InfusedHosting
InfusedHosting
G
How to deal with Rude customers?
Replies
19
Views
19,159
FlokiNET
F
easyhostmedia
EIG customer service = 0
Replies
3
Views
3,298
John @ S4
John @ S4
SenseiSteve
DMCA issues
Replies
5
Views
3,209
John @ S4
John @ S4
SenseiSteve
First impressions
Replies
1
Views
2,454
whmcsguru
whmcsguru
I
Outsource support companies
Replies
2
Views
2,507
vinothananda
V
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