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Operating a Web Hosting Business
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Customer Service and Support Issues
A forum for discussing customer service and support issues from support software to advice about supporting your customers.
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Your thoughts on "Fixing the Client"
SenseiSteve
Apr 16, 2020
Replies
4
Views
4,434
Jul 18, 2020
ServageOne
G
Live chat software that saves the previous chats at client side
GixHosting
May 19, 2020
Replies
4
Views
2,562
May 22, 2020
bigredseo
O
Which help desk software do you use to provie support ?
ohostme
Aug 13, 2017
2
3
4
Replies
61
Views
19,077
Apr 16, 2020
izumi777
I
W
Whmcs
webling
May 23, 2017
Replies
13
Views
9,754
Jan 13, 2020
martijnk
M
R
chating software
rakesh_88
Apr 17, 2016
2
3
Replies
53
Views
19,667
Oct 22, 2019
Hostiso.com
H
H
Do you consider live chat an asset?
HostaPolis
Mar 10, 2017
2
3
4
Replies
77
Views
21,858
Jul 3, 2019
spinservers
S
V
Issues with outsourced services
VrishaliNair
Mar 13, 2017
Replies
14
Views
7,002
Jul 3, 2019
spinservers
S
need help with HTTP ERROR 500
easyhostmedia
Feb 28, 2019
Replies
18
Views
3,803
May 9, 2019
Baniwell
B
B
Recommended Storage for website Backup
bountysite
Oct 12, 2018
Replies
2
Views
2,460
Oct 12, 2018
Kickassd
K
Ransomware Recovery (for discussion)
SenseiSteve
Dec 1, 2017
Replies
8
Views
4,690
Dec 7, 2017
AbsoluteHosting
A
W
Client Portal
webling
May 15, 2017
2
Replies
38
Views
13,004
Aug 15, 2017
Certa_Hosting
C
1
Anyone used WHMCS Project Management?
15dollarhosting
Aug 9, 2017
Replies
2
Views
5,231
Aug 10, 2017
15dollarhosting
1
Any affordable outsourced support
HostProto
May 1, 2017
Replies
7
Views
5,484
Jun 16, 2017
Mohd
M
You have to laugh at some clients.
easyhostmedia
Dec 14, 2016
2
Replies
35
Views
11,008
Mar 12, 2017
ughosting
H
Do you outsource support?
Hosting42
Jan 18, 2014
2
3
4
Replies
78
Views
30,562
Feb 24, 2017
bestcast4u
B
HubRocket, a brand new live chat software
Artashes
Nov 30, 2016
Replies
14
Views
5,579
Dec 25, 2016
Sohan.RS
S
H
IP Management Software
hostemo
Dec 23, 2013
Replies
16
Views
8,249
Dec 3, 2016
stackltd
S
What level of Technical support should we provide over LIVE CHAT?
diggdigital
Dec 23, 2015
2
3
Replies
52
Views
17,741
Nov 15, 2016
HostMeRight
H
Freshchat - new free live chat software
Artashes
Oct 23, 2016
Replies
8
Views
4,725
Nov 3, 2016
xtm_mike
X
WHMCS support are the pits
easyhostmedia
Oct 9, 2016
Replies
10
Views
5,768
Oct 24, 2016
easyhostmedia
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