I for one am looking into helpdesk programs.. there are two I have it narrowed down to for now unles someone can direct me to something else.. but I have questions that maybe someone here can answer?
I like the looks of Pearldesk, and EdgePanel. It does not matter to me if I pay for one to own it or pay yearly for a lisence if the product is good and does what it needs to do, and there is sufficient support with the program.
That is what I am not sure of. I visit their individual forums and don't actually see much traffic. One could that that either direction, 1. that the product is not supported as it should be or 2. that there are no problems that need support. (the latter of which I find difficult to completely get past my adams apple)
So for my benifit.. can anyone tell me the differences?
the pros of pearldesk and the cons
is it a system hog on resources to run and manage?
the pros and cons of EdgePanel
and the differences between the two?
why do you like one over the other?
is there something better out there??
thanks in advance for any input... I am a newbee to all of this so I visit many program sites....
Stop By Some Day