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  Post #31 (permalink)   01-25-2010, 01:01 PM
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I personally love WHMCS, so no complaints here.
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  Post #32 (permalink)   02-06-2010, 09:27 PM
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It will depend upon the number of issues you receive in board daily and section you created (sales, billing, support). If number of tickets you are receiving is large I will suggest you to use kayako ticket system or you can use WHMCS. It is easy to handle for limited number of tickets.

  Post #33 (permalink)   02-07-2010, 09:17 AM
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We use WHMCS for both billing and support and haven't come across any problems. Perhaps in the future we will move to Kayako.
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  Post #34 (permalink)   02-11-2010, 04:21 AM
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  Post #35 (permalink)   02-12-2010, 02:34 PM
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I agree with The-Pixel, WHMCS is by far the best, it is easier for end-user. And this is the most important thing here.
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  Post #36 (permalink)   02-16-2010, 10:23 PM
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Originally Posted by -Jab- View Post
I said it does the job, but sometimes one of my employees assigns the ticket to me and than the ticket gets set as closed. Or When someone answers a ticket saying "Wait for an admin reply" and then he assigns it to me it still gets set as answered and not opened. I was also wondering why people do that just use Kayako integrated with WHMCS?
This would be because he is not changing the status of the ticket back to "Open".
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  Post #37 (permalink)   02-17-2010, 12:14 AM
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Yeah, me too. I use WHMCS for billing and kayako for technical support.
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  Post #38 (permalink)   02-23-2010, 02:14 AM
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I find Kayako a lot more powerful. Cant you integrate Kayako and WHCMS?

  Post #39 (permalink)   02-26-2010, 12:02 PM
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We are considering Kayako, but in my opinion WHMCS does the job ok, put kayako will do it better.

  Post #40 (permalink)   03-09-2010, 07:49 AM
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I find WHMCS to be the best support ticket package out there, given its customization flexibility, and how fast it interfaces with its database. Plus, the fact that it's an industry standard doesn't hurt, either.

  Post #41 (permalink)   03-24-2010, 08:31 AM
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I like kayako ticket system and WHMCS for billing.

  Post #42 (permalink)   05-04-2012, 03:06 PM
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The WHMCS ticket system has improved a lot however Kayako remains more complete and extensive in its features.
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  Post #43 (permalink)   05-13-2012, 09:53 AM
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Originally Posted by -Jab- View Post
What do you guys use, WHMCS ticket system or you integrate kayako into WHMCS. Right now i am using WHMCS ticket system, not really loving it, but it does the job.
Kayako is best helpdesk system so far i have worked with many helpdesk as per my personal experience. Apart from this if you integrate whmcs with kayako that is more better option to have integrated chat system with billing.
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  Post #44 (permalink)   05-13-2012, 11:20 AM
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The Kayako Helpdesk is very helpful if you have multiple staff and a heavy ticket volume.

We've been using WHMCS for a number of years. Our daily shifts have 8-10 staff online during the day. WHMCS really hasn't had any issues with us.

While we use Kayako for our Live Chat, we are currently still using WHMCS as the ticket system. We were contemplating a swap over to the Kayako helpdesk (we had used it back in 2005 when we first purchased the software), but as of yet we haven't made the move again. The helpdesk, when we used it before, was just overkill for our needs (and we used to get about 50 tickets per day and had 5 staff online at all times).

Kayako is powerful - it's sometimes TOO powerful for a small operation. WHMCS hasn't had any issues for us.

I see that the license we purchased back in 2005 now retails for $17,899 (now called Fusion w/ Unlimited staff). I can tell you without a doubt, if I was to purchase it today, I wouldn't be spending that much money on it! That's some of the joys of getting in with companies when they're first starting up. I want to say when we purchased the license it was less than $400 back then.
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  Post #45 (permalink)   05-16-2012, 08:30 AM
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We originally used Kayako for the live chat so moved over to their help desk.

The WHMCS Kayako module was OK but was very difficult to skin. We recently moved to a new module created by heapsoftware. Still cant skin it but it displays tickets just the same as the default WHMCS V5 template which is much better. Apparently they are releasing a new version which can be customised.

Iím still not really sure now that WHMCS provides live chat the main benefits for using kayako. We donít really use any of the calendar features or Team Work capabilities. I still find the windows client easy to use though

Currently on V3 but upgrading to V4 soon so hopefully there will be some nice new features
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