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  Post #31 (permalink)   04-18-2011, 05:24 AM
HD Master
Join Date: Oct 2010
Posts: 391

Status: paullopez is offline
There are lot of Live chat applications are available in the market that you can integrate with your site. And Live chat is not only helpful for web hosting industry, but also useful for any kind of business website. Specially e-commerce website owners should include Live help in their website. And I think all we are well known about crafty syntex live help, which is included in many hosting control panel.
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  Post #32 (permalink)   04-18-2011, 10:58 PM
HD Newbie
Join Date: Mar 2011
Location: United States
Posts: 46

Status: TheLastDream is offline
Personally, You want to satisfy your customer, but if they are chatting just to waste your time, don't give them sometime to chat. Once the question is answered, and they thanked you get them out of the chat as soon as possible by approaching a more standard and respectful way.

Say any of the following

You say: "It is my pleasure to assist you today, Is there anything else i can assist you with?"

Customer: "No, So, how is your day going"

You: "Great thanks for asking, Have a wonderful day, and i hope to assist you once again further, if you have anymore questions"

Customer: "Wanna just chat"?

You: "I am sorry, but I am currently under "Your Company name" contract, which I have to abide by, which states that I can not have anything personal with a customer, due to deal issues in the past" I am sorry. good day sir.

This is a way i would approach a customer.
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  Post #33 (permalink)   05-15-2011, 07:27 PM
HD Addict
Join Date: Feb 2011
Posts: 223

Status: ServerSea is offline
To say "Is there any thing else?" is perfect for such situation.

You can add any complimentary comment with it to make more friendly. Basically, chat should always be friendly and every customer is a potential one, even if he/she comes for chit-chat.
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  Post #34 (permalink)   07-31-2011, 11:05 AM
HD Newbie
Join Date: Aug 2010
Posts: 11

Status: .Andy is offline
Chatting is fine. We use it to upsell a lot. Clients will even talk to me for advice. Just the other day I had one ask what I think about using a toll free number. I answered honestly that I feel it increases our credibility however I have yet to have one phone call. I also told them that we can hook them up via one of our affiliates. They bought with our link and we earn 20%. I think it worked out for all of us.
Andrew Anderson

  Post #35 (permalink)   08-01-2011, 03:51 AM
HD Amateur
Join Date: Jun 2011
Posts: 65

Status: CEUservers is offline
Live chat consumes a lot of time, however it might be useful for customers...
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